Systems Engineer / System Administrator for Managed Service Provider
About the role
We are looking for a Systems Engineer (System Administrator) who is humble, hungry, and smart to join our security‑focused Managed Service Provider. Straight Edge Technology, founded in 2006, is committed to excellence and purpose‑driven work. Our dynamic environment encourages teamwork, professional growth, and a “knock‑‘em‑dead” attitude toward solving problems for professional clients.
This position can be based out of any of our three Texas offices: Corpus Christi, San Antonio, or Dallas/Fort Worth.
Responsibilities
- Analyze problems from a systems perspective, isolate hardware or software issues, and carry them through to resolution.
- Provide IT support for Microsoft core business applications, Azure, Office 365, and virtual environments built on Hyper‑V.
- Support Microsoft technologies including Windows Server, Azure, Exchange, SQL, SharePoint, etc.
- Implement and support disaster recovery solutions.
- Deliver technical services at the network level: WAN/LAN connectivity, routers, firewalls, and security.
- Implement and support remote‑access solutions: VPN, Remote Desktop/Terminal Services, and Azure Virtual Desktop.
- Create system documentation, including reviews and recommendations.
- Travel to customer sites when appropriate (company vehicle provided).
- Maintain familiarity with industry best practices.
- Communicate effectively with customers and the Service Team.
- Actively participate in team and company meetings.
- Install, configure, test, and maintain operating systems, application software, and system management tools.
- Proactively ensure the highest levels of systems and infrastructure availability.
- Monitor and test application performance for bottlenecks, identify solutions, and work with developers to implement fixes.
- Maintain security, backup, and redundancy strategies.
- Provide 2nd and 3rd level support.
Requirements
- BS degree in Computer Science, Engineering, or a related field, or a combination of 5+ years of experience and recent equivalent training (college graduate, technical school graduate, or similar).
- Extensive knowledge of all aspects of PC operations and functions.
- Experience with monitoring systems and automation software.
- Experience with the following technologies: Sophos or Meraki Firewall; O365 and M365; Azure Virtual Desktop or Terminal Services (RDS); Small Business Networks; Microsoft SQL; Microsoft Windows Server 2016, 2019, 2022.
Preferred Qualifications
- Microsoft Azure.
- Microsoft MCSA, MCSE, or MCITP.
- Meraki Network Stack (Firewall / Switch and Access point).
- Network+ Certification.
- A+ Certification.
Core Competencies
- Attention to Communication
- Written Communication
- Customer Orientation
- Initiative
- Personal Credibility
- Diagnostic Information Gathering
- Analytical Thinking
- Technical Expertise
- Thoroughness
- Stress Management
Physical Requirements
Stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motion are required. Medium work may exert up to 50 lb of force occasionally, up to 30 lb frequently, and up to 10 lb constantly to move objects. Close visual acuity is required; computer monitor screens are used up to 80 % of the time. Work conditions are typical office/administrative settings with no substantial exposure to adverse environmental conditions.
Benefits
- Company‑subsidized medical, dental, and vision insurance
- PTO
- Paid parental leave
- Company retirement plan
- Subsidized gym membership
Pay
Competitive Pay