Systems Engineer / System Administrator for Managed Service Provider

About the Role

Straight Edge Technology, a security‑focused MSP founded in 2006, is seeking a Systems Engineer to build, maintain, and troubleshoot rapidly expanding client infrastructure. The role can be based out of any of our three Texas offices: Corpus Christi, San Antonio, or Dallas/Fort Worth. You will join a dynamic, teamwork‑oriented environment that encourages professional growth and delivers mission‑critical infrastructure with the highest levels of availability, performance, and security.

Responsibilities

• Analyze problems from a systems perspective, isolate hardware or software issues, and carry through to resolution.
• Provide IT support for Microsoft core business applications, Azure, Office 365, and virtual environments built on Hyper‑V.
• Support Microsoft technologies such as Windows Server, Azure, Exchange, SQL, SharePoint, etc.
• Implement and support disaster recovery solutions.
• Deliver technical services at the network level, including WAN/LAN connectivity, routers, firewalls, and security.
• Implement and support remote access solutions: VPN, Remote Desktop/Terminal Services, and Azure Virtual Desktop.
• Create system documentation, including reviews and recommendations.
• Travel to customer sites when appropriate (company vehicle provided).
• Maintain familiarity with industry best practices.
• Communicate effectively with customers and the Service Team.
• Actively participate in team and company meetings.
• Install, configure, test, and maintain operating systems, application software, and system management tools.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Monitor and test application performance for bottlenecks, identify solutions, and work with developers to implement fixes.
• Maintain security, backup, and redundancy strategies.
• Provide 2nd and 3rd level support.

Requirements

• BS degree in Computer Science, Engineering, or a related field, or a combination of 5+ years of experience and recent equivalent training.
• Extensive knowledge of all aspects of PC operations and functions.
• Experience with monitoring systems and automation software.
• Experience with the following technologies:
  • Sophos or Meraki Firewall
  • O365 and M365
  • Azure Virtual Desktop or Terminal Services (RDS)
  • Small Business Networks
  • Microsoft SQL
  • Microsoft Windows Server 2016, 2019, 2022
• Preferred (one or more):
  • Microsoft Azure
  • Microsoft MCSA, MCSE, or MCITP
  • Meraki Network Stack (Firewall / Switch / Access point)
  • Network+ Certification
  • A+ Certification

Core Competencies

• Attention to Communication
• Written Communication
• Customer Orientation
• Initiative
• Personal Credibility
• Diagnostic Information Gathering
• Analytical Thinking
• Technical Expertise
• Thoroughness
• Stress Management

Physical Requirements

Physical activity includes stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motion.

Medium work exerting up to 50 lb occasionally, up to 30 lb frequently, and up to 10 lb constantly to move objects.

Visual acuity: close visual acuity required with computer monitor use up to 80 % of the time.

Work conditions: typical office/administrative environment with no substantial exposure to adverse environmental conditions.

Benefits

• Competitive Pay
• Company‑subsidized medical, dental, and vision insurance
• PTO
• Paid parental leave
• Company Retirement Plan
• Subsidized Gym Membership