Systems Engineer - Internal Technical Operations

Responsibilities

• Install, configure, test, and maintain end user device management systems, application deployment, and other system management tools.
• Develop custom scripts and automation tools to reduce manual workflows and improve operational workflows.
• Design, implement and oversee system security baselines and digital employee experience data to ensure compliance with security guidelines and improved end user uptime.
• Define technical requirements, design system architectures, and ensure different subsystems and vendor products integrate properly.
• Drive process definition, re-engineering, improvement and gap analysis of current/to-be processes with key sponsors and stakeholders.
• Develop required documentation such as reports, process flow diagrams, automation workflows diagrams, etc.
• Identify areas of process improvement (efficiency and effectiveness) and recommend, develop and implement solutions.
• Work with other IT teams to drive process, security and experience improvements.
• Answer "how to" technical and application configuration questions of other members of the technical team and process owners.
• Communicate with business representatives to understand business functions and needs to provide an efficient automated solution.
• Conduct thorough and accurate testing of automated processes during design, integration, and implementation.
• Adhere to and assist in the development of standards and procedures.

Qualifications

• Bachelor's degree or higher in Computer Sciences, Management Information Science, or Business, or equivalent work experience.
• Three or more years of experience in system administration.
• Two or more years of experience in developing, implementing, and supporting automated processes.
• In-depth experience developing automated solutions using scripting / coding languages (such as PowerShell, Bash, Python, C#).
• Strong analytical and problem-solving skills involving comprehensive research and fact finding along with effective root cause analysis, sound decision making and effective resolutions.
• Solid understanding of IT systems administration and standard IT processes.
• Keen attention to detail.
• Strong planning and organizational skills involving the ability to manage multiple work streams effectively.
• Project management experience.
• The ability to take complex end-user requirements to system requirements to code.
• Strong time management skills with proven track record of delivering successful results.
• Strong interpersonal and communication skills involving communicating technical and non-technical information in writing and verbally.
• Able to work independently as well as collaborate in a team as well as across functional groups.
• Able to be effective in a fast-paced environment.