Systems Engineer
About the role
A new opening is available for a Systems Engineer supporting a large-scale project. This role is heavily focused on systems support, client interaction, troubleshooting, and continuous improvement of infrastructure and applications. The salary range goes up to $110K.
Responsibilities
- Serve as the primary customer liaison, responding to operational questions and resolving issues
- Support and maintain video NVR systems
- Troubleshoot and resolve hardware, software, and communication issues
- Participate in client meetings and change control processes, including presenting updates and proposals
- Perform hardware and software upgrades across environments (Linux, Windows, and COTS tools)
- Provide on-call support during off-hours as needed
- Train operations staff on systems, tools, and processes
- Identify areas for improvement and recommend solution-based enhancements, including technical standards and upgrades
- Maintain system backups, recovery processes, and infrastructure performance
- Support and maintain networks, servers, workstations, and related infrastructure
- Work cross-functionally with internal teams and external vendors to ensure system stability and performance
Requirements
- Strong troubleshooting capabilities
- Ability to independently manage workload and prioritize tasks
- Excellent communication skills
- Experience with Kubernetes and containerized applications
- Customer-service oriented mindset
Qualifications
- Intelligent Transportation Systems (ITS) industry experience
- 3+ years of relevant hands-on experience
- Experience with server operating systems, networking environments, and infrastructure support
- Familiarity with cross-functional collaboration in technical environments
- Experience supporting 24/7/365 systems
- Exposure to software development lifecycle processes, including change control and configuration management
- Experience with remote access tools, databases, and reporting tools is a plus
- Strong attention to detail, documentation, and training capabilities
Benefits
Competitive Compensation: Salary up to $110K with the opportunity to work on meaningful, long-term projects
Pay
The salary range for this role is up to $110K.
Schedule
This role is full-time and requires 40 hours per week.
Skills
Strong troubleshooting capabilities
Ability to independently manage workload and prioritize tasks
Excellent communication skills
Experience with Kubernetes and containerized applications
Customer-service oriented mindset
Benefits
Competitive compensation
Flexible working arrangements (if applicable)
Company
A highly regarded intelligent transportation technology company that builds software and hardware used for traffic management, tolling, and smart mobility systems. Their platforms help agencies improve traffic flow, road safety, and air quality, and they support large-scale, high-volume transportation networks worldwide.
Why Join Us?
Impactful Work: Be part of a high-visibility project where your contributions directly support critical infrastructure and real-world operations
Hands-On Technology: Work across a modern tech stack including Linux/Windows environments, Kubernetes, containerized applications, and video systems
Growth & Learning: Gain exposure to complex systems, cross-functional teams, and continuous improvement initiatives that expand your technical skillset
Autonomy & Ownership: This role offers the opportunity to independently manage priorities while also collaborating with experienced engineering and QA teams
Client-Facing Influence: Act as a trusted technical partner, helping shape solutions, improve system performance, and drive customer success