Systems Engineer III

About the role

The Systems Engineer III, under the general direction from the Microsoft Platforms Manager, and technical leads, will focus on the support of critical services, with an emphasis on becoming a subject matter expert on more than one. Additionally, these engineers will focus on sustainability and improvement of processes, including any or all of the following duties:

• environment architecture / re-architecture along with task automation to improve process efficiency
• basic project management tasks
• mentorship of lower level engineers
• documenting managed environments
• evening and weekend deployments
• maintenance of ticketing queues
• audit and compliance remediation
• balancing multiple projects across more than one team
• senior escalation for after hours production issues.

Qualifications

• Knowledge And Skills
• Advanced Windows and Linux OS administration and support, including log analysis, job scheduling, performance tuning, security hardening, file system permissions, and shell / PowerShell scripting and automation.
• Working knowledge of management processes such as personnel administration, planning and budgeting.
• Advanced understanding of IT Service Management (ITSM) best practices and processes.
• Knowledge of advanced networking concepts.
• High-level understanding of technology infrastructure, security concepts and platforms.
• Strong understanding of application layer protocols including HTTP, SSH, SSL, and DNS.
• Virtualization concepts, and storage technologies that often support it (AWS, GCP, VMware, Azure).
• Internally developed applications, and cross platform integration of such apps.
• Tibco BusinessWorks, and other Tibco products.
• Web services, Java virtual machines, and the applications that run with these technologies.
• IIS configurations and application pools; familiarity with the various authentication configurations within IIS, particularly the implementation of Kerberos.
• Load balancing concepts (F5, Azure, AWS, GCP).
• Apache web services configuration and optimization.
• Certificate services, TLS, Secrets Management and how to configure SSL in either IIS or Apache.
• Knowledge of and stay abreast on the latest security and privacy legislation, regulations, advisories, alerts and vulnerabilities.
• Knowledge of IT security processes and controls as well as IT infrastructure and networking technical knowledge.
• JVM performance tuning and monitoring (java heaps, garbage collection settings, JMX, etc.).
• Scripting languages, PowerShell, Bash, Python, or Ruby.
• Strong knowledge of cloud services and solutions like AWS and Azure products, including serverless architecture.
• Experience and knowledge of driving automation into all aspects of the build and release process.
• Develop automated deployment and monitoring of cloud infrastructure, web applications, and APIs, including microservices management.
• Configuration Management, particularly any experience with Puppet, Chef, or Ansible.
• Ability to think strategically and make collaborative decisions.
• Detail oriented.
• Able to apply structured analysis methods to various types of data to establish trends, determine variability and business impact.
• Communicates quickly, clearly, concisely, appropriately, and intelligently.
• Foster open communication, speaks with impact, listens to others, and writes effectively.
• Experience with alternate management methods using SSH, serial connections, and the command-line interface TMSH.
• Ability to effectively negotiate with vendors on upgrades and acquisitions.
• Effective planning, time management, negotiation, and delegation skills.
• Expert-level IT security processes and controls knowledge as well as IT infrastructure and networking technical knowledge.
• Ability to approach problems with an open-mind and create new and innovative ideas and methods.
• Advanced technical writing.
• Experience in documentation tools such as Visio and Microsoft Office products.
• Advanced information security standards/frameworks (i.e., NIST Cybersecurity Framework, ISO 27001) skills.
• Advanced experience with Network and VLAN segmentation.
• Strong analytical skills.
• Ability to approach problems with an open-mind, use existing information and resources.
• Creative, innovative, problem-solving and maximizing your potential to solve problems and improve methods.
• Think positively when faced with obstacles, build on others ideas, think logically and intuitively.

Additional Knowledge And Skills

• Working effectively within an AI enabled environment:
• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work.
• Skills in evaluating AI outputs for accuracy, compliance, and bias.
• Experience integrating AI into workflows to improve efficiency or insights.
• Familiarity with AI assisted research, summarization, and content generation.
• Understanding of responsible AI use, including ethics and data protection.

Work Experience & Education

• 7-10 years of experience managing Windows servers and/or related infrastructure preferred.
• Experience working in large enterprise preferred.
• Experience with Agile/Scrum processes and techniques preferred.
• High School Diploma or equivalent required.
• Bachelor’s Degree in related field or equivalent work or military experience preferred.

Licenses and Certifications

• Job related certifications preferred.