Systems Engineer I

Systems Engineer I

A Systems Engineer I is a professional responsible for managing and supporting the IT infrastructure of client organizations within a Managed Service Provider (MSP) environment. Their primary role is to ensure the efficient, secure, and reliable operation of systems and networks, provide technical support, and implement solutions that improve the client’s IT environment.

• Provide technical support for client systems, responding to incidents and resolving issues related to hardware, software, networking, and security.
• Offer solutions to complex IT challenges, ensuring high availability and system performance.
• Install, configure, and maintain IT infrastructure, including servers, workstations, networks, and software applications for client organizations.
• Assist with or lead technical projects, such as server migrations, network upgrades, new software implementations, or cloud integrations.
• Deploy, configure, and manage operating systems (Windows Server, Linux, etc.), virtualization technologies, and cloud services.
• Maintain detailed documentation of client systems, networks, configurations, and service tickets.
• Create and update SOPs (Standard Operating Procedures) for common systems and services.
• Build strong relationships with clients by understanding their needs and providing timely technical solutions.
• Communicate technical information in an accessible and understandable way to non-technical stakeholders.
• Participate in regular meetings with clients to discuss IT needs, challenges, and opportunities for improvement.
• Manage project timelines, resources, and communication to ensure successful and timely project delivery.
• Work closely with other engineers, technicians, and support teams to resolve client issues and implement solutions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 2-4 years of experience in systems engineering, IT infrastructure, or a related field, with a strong understanding of system architecture and design principles.
• Proficiency in operating systems (e.g., Windows, Linux) and virtualization technologies (e.g., VMware, Hyper-V).
• Strong knowledge of networking concepts, protocols, and security practices (e.g., TCP/IP, DNS, DHCP, VPN).
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and automation tools (e.g., Ansible, Terraform) is a plus.
• Excellent problem-solving skills, with the ability to analyze complex systems and propose effective solutions.
• Strong communication and interpersonal skills, capable of collaborating effectively with team members and stakeholders.