Systems Engineer 2

Boston Medical Center

About the role

The System Server and Support Engineer is responsible for assisting in the planning, coordination, configuration, installation, and management of network servers within the department to meet given requirements. Provides software support and implements servers, including infrastructure to support them. Has key responsibility for the identification and resolution of hardware and software technical problems and malfunctions related to network infrastructure and related servers. Assists in making decisions that are critical in the areas of throughput analysis, problem solving, and server infrastructure planning. Implements the necessary tools and processes to identify troublesome trends as they develop. Ensures a stable performance environment for systems. Participates in various IT projects intended to continually improve/upgrade the servers as well as the software and OS.

Responsibilities

• Experience in mission-critical enterprise server environments performing network engineering (hardware and software), and designing, planning, and implementing servers and infrastructure using the latest technology.
• Build and configure Windows-based servers.
• Support digital transformation efforts.
• Configure backup and monitoring on all servers as needed.
• Understand the Microsoft security patch cycle and apply patches to servers as needed.
• Support Microsoft Office 365.
• Modify storage, memory, and network settings as appropriate.
• Server performance monitoring.
• Work with users to troubleshoot issues with performance, access, and other administrative tasks.
• Take part in Change Control process.
• Take part in regular on-call rotation.
• Create and post documentation.
• Provide 3rd level end-user support.
• Communicate effectively across the organization.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related discipline (or equivalent combination of formal education and experience).
• At least four years of related experience in mission-critical enterprise server environments performing network engineering (hardware and software), and designing, planning, and implementing servers and infrastructure using the latest technology.

Skills

• Thorough understanding of distributed systems architecture and comprehensive knowledge of multiple technical disciplines.
• Excellent technical knowledge and aptitude in the areas of networks, network topologies, network file servers, applicable software, and troubleshooting techniques.
• Ability to solve enterprise server issues and manage the performance and capacity of a LAN/WAN environment.
• Ability to effectively adapt to rapidly changing technology and apply it to business needs.
• Understanding of the enterprise business and business processes; knowledge of business unit functions and cross-group dependencies/relationships.
• Ability to anticipate user requirements and identify and resolve complex problems with minimal supervision.
• Strong customer service and communications skills.
• Good judgment and analytical skills; strong follow-up and organizational skills.
• Ability to conduct and prepare feasibility studies; develop client proposals, including estimates for costs, time, and resources; prepare statistical reports; complete cost/benefit analyses; and conduct business.
• Ability to assess internal and external communication practices, anticipate future network requirements, and research and analyze emerging technologies.
• Demonstrated experience in effectively managing small to large projects in a cross-functional environment.
• Demonstrated knowledge of the following technical skills:
  • Hardware: Dell and HP
  • OS: Microsoft Windows 2k3 through current, VMware ESXi
  • Desktop: Windows Desktop OS, Microsoft Office
  • Understanding of operating system concepts such as user and group ownership, file permissions, file system/volume group configuration, etc.
  • Knowledge of PowerShell.
  • Ability to create, understand, and follow processes to ensure successful execution of critical maintenance procedures.
• Highly self-motivated and directed.
• Excellent analytical, mathematical, and creative problem-solving skills.
• Excellent listening, interpersonal, written, and oral communication skills.
• Logical and efficient, with keen attention to detail.
• Ability to effectively prioritize and execute tasks while under pressure.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Strong knowledge of Windows Server 2012 and above.
• Knowledge of VMware Virtualization including VDI.
• Knowledge of RightFax (desired).
• Grey area troubleshooting skills.

Pay

Compensation range: $89,500.00 - $130,000.00. This range offers an estimate based on the minimum job qualifications. Factors considered include education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness.

Benefits

• Medical, dental, vision, and pharmacy benefits.
• Discretionary annual bonuses and merit increases.
• Flexible Spending Accounts.
• 403(b) savings matches.
• Paid time off.
• Career advancement opportunities.
• Resources to support employee and family well-being.

Schedule

Full-time, remote.