Systems Engineer 2

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.

The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care.

Location

• Augusta University - Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
• Summerville Campus: 2500 Walton Way, Augusta, GA 30904

Job Summary

This position is a Systems Engineer for the Hosting Services team supporting the growing technical environment which provides critical services to Augusta University. The Systems Engineer is responsible for core infrastructure services such as PowerStore, VMWare, Data Domain backup services, Zabbix monitoring services, Office 365, on premise Exchange, Active Directory, Citrix XenApp, Box and Windows servers. The current Windows environment consists of 375 servers. This position is critical to the management of the current infrastructure and to support the numerous projects currently on the roadmap for deployment. The continuous release of upgrades and security patches must be applied in a timely manner to avoid loss of functionality or potential vulnerabilities to the data and applications residing in this ecosystem.

Responsibilities

• Monitor Infrastructure Systems: Monitor infrastructure systems to ensure system integrity and availability, applying patches and upgrades as needed. These systems include CAS, Zabbix, VMWare VSphere, and Citrix Netscaler, among others.
• Cross Functional Projects: Using the ticketing system, ServiceNow, self-assign tickets and resolve them in an efficient and timely manner.
• Projects: Work on various projects as assigned.
• Other: Perform other duties as assigned.

Requirements

• Bachelor's degree from an accredited college or university and four years of Information Technology experience in system engineering.

Preferred Qualifications

• Knowledge of the Augusta University environment.
• Experience with PowerStore, VMware, and authentication services such as CAS.
• Experience dealing with vendors and contractors.
• Experience in Windows Server, Active Directory, Office 365, VMware, CAS/Shibboleth authentication, and PowerStore.

Skills

• Experience dealing with vendors and contractors.
• Understanding of change and configuration management principles.
• Proficient in Microsoft Office and other computer software/databases.
• Experience maintaining large quantities of physical and virtual servers.
• Understanding of Privileged Access Manager (PAM) solutions and associated tools.
• Practical scripting experience in automating tasks and processes in multiple languages (bash, ksh, python, Puppet, etc.).
• Knowledge of Red Hat Enterprise Linux 5, 6, 7, and 8; Red Hat Satellite Server, RHEL High Availability (Clustering); and RHEL authentication using SSSD.
• Knowledge of Windows Server, Active Directory, Office 365, VMware, CAS/Shibboleth authentication, and PowerStore.
• Detail-oriented with strong analytic and decision-making skills.
• Excellent interpersonal, written, and verbal communication skills.

Abilities

• Ability to maintain confidentiality.
• Self-starter with a strong commitment to process.
• Ability to work and operate in a collaborative environment.
• Ability to participate in briefings and technical cross-functional meetings.

Schedule

Days; Monday-Friday (Work outside of the standard business hours may be required).

Pay

Salary: $75,300/annually. Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position.

Benefits

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some half-time (or more) employees. Benefits that may be elected include:

• Health insurance
• Dental insurance
• Life insurance
• Teachers Retirement System (or Optional Retirement Plan)
• Earned vacation time
• Sick leave
• 13 paid holidays

Full-time employees who have been employed successfully for more than 6 months can be considered for the Tuition Assistance Program.