Systems Assistant, WMS Troubleshooter

Position Summary

The WMS Troubleshooter is responsible for resolving WMS and Equipment failures whether human or otherwise. The WMS Troubleshooter will take a proactive approach to define and correct errors. Be available to answer questions and respond back to the team member as well as to the Super User as needed. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

Essential Duties And Responsibilities

• Ad hoc support to team to resolve equipment and or system errors
• Deliver improvement proposals on warehouse activity and WMS system
• Review WMS and operational processes to verify transactions are accurately executed
• Create and submit reports daily on system/operational issues; both opened and closed
• Assist warehouse staff in operational areas as needed
• Work overtime as dictated by business whether mandatory or voluntary

Minimum Required Qualifications

• Must have a high school diploma or general education degree (GED)
• 1 years' experience working in a logistics/distribution/relevant environment
• 1 years' experience working with Warehouse Management Systems (WMS)
• Be able to become MHE certified within 30 days of hire
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

Skills, Knowledge And Abilities

• Intermediate computer skills
• Proficient with MS Office Applications
• WMS functions
• English (reading, writing, verbal)
• Business writing proficiency
• Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products
• Strong attention to detail accuracy and accomplish job task in a timely manner
• Ability to perform duties with minimal supervision or guidance
• Ability to multi-task
• Ability to take initiative and research best practices/efficiencies
• Effective communication skills
• Be innovative and proactive with operational and systems solutions
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment

Preferred Qualifications

• 1 year experience with Red Prairie/Cargo Write WMS
• 2-3 years warehouse/logistics support experience

Physical Demands

• Occasionally: Bending
• Frequently: Walking and Standing
• Constantly: Sitting
• Ability to Lift/Carry and Push/Pull 11-20 pounds
• Reach above shoulder, squat, or kneel

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Pay

For this position, the expected base pay range is $24.00 – $28.37 hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.