Systems Analyst - Senior (My Chart and Welcome)

About the role

Under the general direction of the management team and senior staff, the Senior Systems Analyst (Epic MyChart and Welcome) provides experienced analytical services, defines requirements, develops and/or maintains computer applications/systems, and meets client IT and business needs. The position is hybrid—primarily remote with required on‑site travel to Pittsburgh, PA at least one week per month or as needed. Work hours are day shift, 8 am–5 pm, Monday to Friday.

Responsibilities

• Configure and customize Epic applications to align with clinical and organizational goals.
• Analyze clinical and administrative workflows to identify opportunities for system optimization and improved efficiency.
• Complete detail‑oriented documentation for new and moderately complex processes.
• Provide second and third level technical support and troubleshooting assistance to end‑users.
• Independently triage and resolve Level 2 and Level 3 support issues.
• Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues.
• Participate in an on‑call rotation requiring 24‑hour, 7‑day availability during standby periods (frequency varies with team size).
• Perform system maintenance, including updates, break‑fix, and upgrades.
• Create test plans and conduct thorough system testing and quality assurance for new implementations and updates.
• Create and/or manage cutover plans, including downtime considerations.
• Demonstrate clear, concise, and effective written and oral communication in all interactions to build relationships and accomplish day‑to‑day work and projects.

Requirements

• Typically 5+ years’ experience with modern technology and application support through education or practical experience.
• Ability to work independently and in a team‑based environment.
• Strong analytical and excellent communication skills.
• Understanding of IT fundamental tools and concepts (SDLC) and ability to apply them to make independent practical contributions.
• Commitment to ongoing training via on‑the‑job experience, courses, self‑study, certifications, or advanced degrees.
• Act 34 clearance (or ability to obtain).

Qualifications

• Epic certification/accreditation for MyChart and Welcome (preferred).
• Two years’ experience supporting a health‑care application through practical experience (preferred).
• Current or past UPMC employee or contractor (preferred).

Skills

• Analytical thinking and problem‑solving.
• Effective written and oral communication.
• Mentoring and coaching less experienced staff.
• Ability to manage on‑call responsibilities and standby rotations.
• Proficiency with Epic MyChart and Welcome configuration.

Schedule