Systems Analyst - Senior (Epic My Chart and Welcome)

Work Location: Hybrid—primarily remote, with on-site travel to Pittsburgh, PA required at least one week per month or as needed.

Work Hours: Day shift, Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time.

About the Role

Under the general direction of the management team and senior staff, the Senior Systems Analyst provides a proficient level of experienced analytical services, defining requirements, developing, and/or maintaining computer applications/systems, and delivering services to meet client IT and business needs.

Responsibilities

• Configure and customize Epic applications to align with the specific needs of clinical and organizational goals.
• Analyze clinical and administrative workflows to identify opportunities for system optimization and improved efficiency.
• Complete detail-oriented documentation for new and moderately complex processes.
• Provide second and third level technical support and troubleshooting assistance to end-users.
• Independently triage and resolve Level 2 and Level 3 support issues.
• Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues.
• Perform system maintenance, including updates, break-fix, and upgrades.
• Create test plans and complete thorough system testing and quality assurance for new implementations and updates.
• Create and/or manage cutover plans including downtime.
• Demonstrate appropriate, clear, concise, and effective written and oral communication in all interactions to build relationships and accomplish day-to-day work and projects.
• Participate in an on-call rotation requiring 24/7 availability during the standby period (frequency varies based on team size).

Requirements

• Typically has 5+ years’ experience with modern technology and application support through education or practical experience.
• Highly driven and self-motivated to exceed expectations.
• Ability to work independently and in a team-based environment.
• Thorough understanding of information technology fundamental tools and concepts (SDLC) and ability to apply that understanding to make independent practical contributions to IT work.
• Completes ongoing training on-the-job, through courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities.

Preferred Qualifications

• Epic certification/accreditation for MyChart and Welcome.
• 2 years’ experience in supporting a health care application through practical experience.
• Current or past UPMC employee or contractor.

Licensure, Certifications, and Clearances

• Act 34