Systems Analyst - Intermediate (Application Support)

Responsibilities

• Troubleshoot, triage, and resolve application issues for Banyan.
• Perform root-cause analysis and document findings for future prevention.
• Support deployment activities, validate releases in test environments, and participate in regression testing.
• Able to triage and resolve level 1 and level 2 support issues.
• Work with business stakeholders to understand needs, translate them into functional requirements, and collaborate with vendors.
• Collaborate with third-party vendor (Mobile Heartbeat) for escalated issues, enhancements, and product roadmap discussions.
• Identify recurring issues, propose process improvements, and contribute to automation or optimization initiatives.
• Validate and maintain end-user instruction, networking diagrams, and support documentation.
• Create and contribute to project tasks and milestones.
• Update all project team members and time tracking tools accordingly.
• Support operations with end user training for GoLives, support documentation, and application education.
• Maintain confidentiality of sensitive information and data as set forth per UPMC policy.

Requirements

• Typically has 2+ years’ experience with modern technology and application support through education or practical experience.
• Knowledge or Experience with networking standards and troubleshooting (preferred).
• Knowledge or Experience with mobile devices and/or communication platforms (preferred).
• Highly driven and self-motivated to meet expectations.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team-based environment.
• Ability to work in a fast-paced environment while being accurate and reliable.
• Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC).

Qualifications

• Act 34 clearance required.

Skills

• Experience supporting Applications.
• Communication Skills.
• Self-Starter/Highly Motivated.

Benefits

UPMC offers an excellent total rewards package which includes:

• Competitive compensation.
• Flexible work schedule.
• Health, dental, and vision insurance.
• Retirement savings plan.
• Employee assistance program.
• Professional development opportunities.

Pay

Salary range: $65,000 - $85,000 annually.

Schedule

Hybrid – 1-2 Days a week on site at UPMC Quantum Hot Metal Street in Pittsburgh, PA. On-Site and Travel required. Job Hours: 40 Hours. Daylight. 7/8AM-3/4PM.