Systems Analyst II - Identity Services

Information Technology Services (ITS) at Iowa State University is seeking a skilled Systems Analyst II to join the Identity Services team. This position provides an opportunity to work independently on the implementation, administration, and support of enterprise identity and access management (IAM) services that enable the university's academic, research, and administrative missions.

About the role

The Systems Analyst II serves as a key technical contributor supporting a modern identity ecosystem including Microsoft Entra ID, Active Directory, Azure, Microsoft 365, Exchange Online, Google Workspace for Education, and connected applications utilizing single sign-on technologies. The successful candidate will combine strong technical troubleshooting skills with hands-on experience in server administration, automation, identity lifecycle management, and systems integration. This individual will work closely with campus stakeholders and technical teams to maintain secure, reliable, and scalable identity services while contributing to ongoing modernization and automation initiatives. The position requires the ability to independently manage projects of moderate complexity, identify opportunities for process improvement, and implement solutions that enhance operational efficiency and security.

Responsibilities

• Administer and support enterprise identity systems including Microsoft Entra ID, Active Directory, Azure, Microsoft 365, Exchange Online, and Google Workspace for Education.
• Manage Windows Server and Active Directory infrastructure supporting authentication, directory services, and access management.
• Develop, maintain, and troubleshoot PowerShell, Bash, and other automation scripts used for provisioning, reporting, monitoring, and operational support.
• Implement and support account lifecycle management processes including provisioning, deprovisioning, role assignments, and access reviews.
• Support authentication, authorization, and single sign-on integrations using industry-standard protocols such as SAML, OAuth 2.0, and OpenID Connect.
• Monitor system performance, investigate operational issues, and implement corrective actions to improve reliability and service availability.
• Collaborate with campus IT staff, application owners, and vendors to design and implement identity-related solutions.
• Participate in technical projects involving identity modernization, cloud migration, automation, and security improvements.
• Create and maintain technical documentation, procedures, and operational standards.
• Provide technical guidance and knowledge sharing to colleagues and campus partners as appropriate.

Requirements

• High school diploma or equivalent and 3 years of related experience.
• Legally authorized to work in the U.S. on an ongoing basis without sponsorship.
• Must reside in the state of Iowa before the first day of employment.

Preferred Qualifications

• IAM (Identity and Access Management) experience (Microsoft Entra ID, Azure AD).
• Enterprise suite administration experience (Microsoft 365, Exchange Online, or Google Workspace for Education).
• Active Directory and Windows Server administration experience.
• Experience developing and maintaining automation solutions (PowerShell, Bash).
• Technical project leadership and cross-functional collaboration experience.
• Higher education technology experience.

About Identity Services

The Identity Services team within Information Technology Services (ITS) provides and supports the foundational identity, authentication, authorization, and access management services used across Iowa State University. The team is responsible for managing the technologies and processes that enable secure access to university systems, applications, and data for students, faculty, staff, affiliates, and guests. Identity Services partners closely with campus stakeholders to deliver modern, secure, and scalable identity solutions that support Iowa State University's teaching, research, extension, and administrative missions. Current initiatives include identity governance, lifecycle automation, cloud identity modernization, access management, and enterprise authentication services.

Department Website

Benefits

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

• Retirement benefits including defined benefit and defined contribution plans.
• Generous vacation, holiday, and sick time and leave plans.
• Onsite childcare (Ames, Iowa).
• Life insurance and long-term disability.
• Flexible Spending Accounts.
• Various voluntary benefits and discounts.
• Employee Assistance Program.
• Wellbeing program.