Systems and Identity Services Engineer

Workweek 40 hours. Scheduled to work during the evening and/or weekends on a regular basis.

About the role

The Systems and Identity Services Engineer provides security and identity services related to access, onboarding, and offboarding. They will coordinate, plan, and conduct server maintenance, and collaborate with other IT staff and vendors to ensure the security and availability of assigned systems.

Responsibilities

• Process and track requests for security access and roles within Colleague and related applications; create position security classes and add/modify/remove security access per user requests or job changes
• Develop, maintain, and schedule reports within Colleague and other systems, as needed
• Lead annual user access reviews for designated systems, managing the end-to-end remediation lifecycle for any identified security gaps
• Use existing tools to identify server vulnerabilities/pending updates and apply patches on a scheduled or emergency basis
• Support scheduled maintenance windows and emergency incident response, which may include off-hours or weekend work as required
• Help manage Identity and Access Management (IAM) workflows, analyzing and resolving access issues while identifying trends to improve data security across the College's core systems
• Help maintain inventories of all server hardware and application software versions across the environment
• Maintain and update firmware on devices such as physical servers, blade servers/chassis, network switches, access points and UPS/PDU equipment
• Coordinate patch management and lifecycle updates, working both independently and collaboratively with cross-functional teams to ensure system currency and security
• Provide backup services related to identity management solutions, including Microsoft Identity Manager, Azure Active Directory, and other systems
• Manage and configure VMware Virtual Server Environment
• Manage user accounts and profiles in Azure, Active Directory, and other systems including verifying identity and following fraudulent account procedures
• Manage departmental mapped drive access and proactively assist departments to move to OneDrive/Teams
• Periodically review security group membership, and recommend changes and improvements
• Develop and maintain detailed documentation related to all processes inherent in this role
• Assist with any security-related tasks, including virus outbreak containment, quarantine, and removal, as assigned
• Collaborate with others in a professional manner to accomplish functions and responsibilities
• Additional duties as assigned by immediate supervisor

Requirements

• Associate’s degree from a regionally accredited institution in a relevant discipline or equivalent professional experience
• 3+ years of experience with VMware
• 5+ years of work experience in the Information Technology field

Qualifications

• Bachelor’s degree from a regionally accredited institution in Computer Information Systems or related discipline
• Experience working with patch management software
• Two years’ experience with the following:
  • Ellucian Colleague position classes and security requirements
  • Security rights provisioning, knowledge of zero-trust security principles
  • Working within a medium to large-sized network environment

Skills

• Proficient in Microsoft Office Suite
• Ability to learn technological applications
• Basic SQL, PowerShell, and programming knowledge
• Ability to grow with the technology and philosophical directions implemented by the College
• Demonstrated proficiency in written and verbal communication
• Demonstrated ability to support end users
• Responsible, self-directed
• Ability to work with minimum supervision and direction
• Well-organized and goal-oriented
• Ability to work in a dynamic environment that requires being sensitive to change and responsive to changing needs, goals, and priorities
• Understanding of and commitment to belonging and inclusion
• Commitment to the College’s mission, vision, values, and goals

Benefits

• Complete benefits package including medical, dental, vision, life, and long-term disability coverages
• Flexible spending accounts
• 15 paid holidays
• Competitive bank of vacation, sick, and personal leave time
• Optional Sick Leave Pool
• Opportunity to save for retirement through deferred compensation plans
• Tuition waiver for credit courses at MCC for full-time employees
• Tuition reimbursement for pre-approved course work taken at a regionally accredited institution upon successful completion