Systems Analyst II

Responsibilities

• Afford security scanning and apply security controls to prevent unauthorized access.
• Provide day-to-day system administration support, including troubleshooting, maintenance, and routine updates.
• Support system and network operations, including Windows Server 2019, Linux, RedHat, VMware, MSSQL, and Cisco IOS.
• Perform vulnerability assessments using Tenable and implement necessary security patches.
• Configure and manage firewalls and security policies (Palo Alto, Panorama).
• Maintain storage and backup systems (NetApp).
• Collaborate with cross-functional IT teams to ensure seamless integration and performance across applications and infrastructure.
• Monitor and respond to ServiceNow tickets, emails, and system alerts.
• Document system configurations, troubleshooting steps, and best practices.
• Assist with system upgrades, new software implementations, and rollouts.
• Participate in security risk assessments and compliance reviews.

Requirements

• Strong system administration and troubleshooting experience.
• Proficiency in Linux and Windows environments (50/50 split, stronger in Linux preferred).
• Experience with ServiceNow CMDB (updating records, reports, queries).
• Strong documentation and communication skills.
• Experience with storage and virtualization technologies.
• Ability to manage contingencies and audit application/system processes.
• Self-starter with experience triaging and resolving diverse issues.