Systems Analyst II

About the role

This intermediate level position provides troubleshooting, technical advice, and guidance, under general supervision, to business users on a variety of products and services in order to provide resolutions to IT related challenges.

Responsibilities

• Performs troubleshooting and minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
• Conducts research and performs analysis of products, services, protocols, and standards and makes recommendations for improvement
• Creates knowledge base of content documenting processes, procedures, and best practice standards
• Analyzes problems to enhance business productivity by providing technical advice, solutions or process recommendations
• Regulates security access following established procedures to safeguard information
• Considers business implications of new technologies to the current business environment
• Designs or implements IT strategies to enhance business productivity
• Develops and supports business relationships with IT project teams and business customers
• Assists with project execution at the enterprise level to ensure adherence to project plan methodologies
• Performs other duties as assigned

Qualifications

• Intermediate ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Intermediate ability to consider the relative costs and benefits of potential actions
• Ability to analyze intermediate problems to develop and evaluate options as well as implement solutions
• Ability to preserve confidentiality and work with sensitive data
• Intermediate understanding of systems applications, hardware, software, and company specific applications/processes
• Intermediate ability to communicate written and verbally with all levels of co-workers, customers, and external contacts
• Intermediate ability to manage time and prioritize projects to meet established deadlines

Education & experience

Minimum: High school diploma; 2 years related work experience

Preferred: Bachelor's degree from accredited university in IT, MIS, Computer Science or related field