Systems Analyst II

Benefits

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see the full list of Team Member Benefits, please visit our career site: www.gotoworkhappy.com/benefits.

Job Description

The Systems Analyst role works in the Seminole Hard Rock Support Services IT department and supports a fast‑growing organization and a world‑recognized brand. The Systems Analyst is responsible for understanding at a technical level the products they support and implement. This role configures, supports, maintains and implements applications based on requirements and business needs. The analyst works with a variety of members in all departments in the technology team as well as with vendors and/or partners, actively participating in meetings and discussions about vendor products, their utilization, and fit within the technology stack.

Responsibilities

• Maintains schedule of applications refreshes.
• Collaborates with different members of the IT department and vendors to execute upgrades to existing systems.
• Key and active participant in the design of technical solutions to solve business problems, abiding by architectural principles and standards.
• Configure new and existing applications according to specifications.
• Technical expert and/or liaison on a series of products within the technology stack, working with vendors as needed.
• Develops technical documentation in a clear and concise manner; deeply understands technical requirements.
• Works with the IT team to define and execute long‑ and short‑term roadmap.
• Perform tuning and maintenance of applications.
• Supports assigned applications in collaboration with Level 1 support and other IT department members, including vendor resources.
• Participates in industry and product educational events and professional organizations.
• Mentors and teaches junior systems analysts as needed.
• Performs lunch‑and‑learns and demos; educates business and IT members on products.
• Follows operational IT processes.
• Escalates issues to appropriate team members as needed.

Qualifications

• University degree in Computer Science or Business Administration required; OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• 3‑5 years of experience as a systems analyst in a complex technical environment, including experience as a lead or senior analyst mentoring staff.
• 3‑4 years of experience with Casino Management Systems (CMS) preferred.
• 3‑4 years of experience with Slot Management Systems (SMS) preferred.
• 3‑4 years of experience with Loyalty Systems preferred (not required).
• Familiar with concepts relating to casino/gaming environments.
• Familiar with concepts relating to loyalty systems and environments.
• Self‑starter, organized, independent.
• Ability to work and thrive in a fast‑paced, team‑oriented environment; strong problem‑solving skills.
• Ability to work in a cross‑functional team.
• Open‑minded.
• Excellent analytical skills.
• Excellent communication and presentation skills.
• Willingness to travel as deemed necessary by IT Management (national & international).
• Experience working in a casino gaming‑related industry a plus.
• Experience working within an Agile environment a plus.

Work Environment

Duties and responsibilities are typically performed in a professional office setting, but there may be times when you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, second‑hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.