Systems Analyst II
DataLab USA™ is an analytics and technology-driven database marketing consultancy. We combine sophisticated technology, cutting-edge analytics, and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telecom, and Travel & Leisure. We have placed in the INC 5000 list of fastest-growing private companies for six times in the last ten years. At its heart, DataLab USA™ has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency, and deliver excellence for our clients.
No sponsorship available for this position. Candidate must be local to Westminster, CO.
Responsibilities
- Provide Tier 1 & 2 support for end-user and system issues across Microsoft 365 and endpoint platforms
- Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
- Manage devices using Microsoft Intune, including policies, compliance, and application deployment
- Perform laptop imaging, provisioning, rebuilds, and lifecycle support
- Support Active Directory and Azure AD / Entra ID (user accounts, groups, access, troubleshooting)
- Troubleshoot email, identity, device, and access-related issues end to end
- Track, prioritize, and resolve incidents and requests using Jira
- Participate in Agile ceremonies and continuous improvement initiatives
- Create and maintain technical documentation, runbooks, and standard operating procedures
- Collaborate with Infrastructure, Security, and Platform teams on escalations and enhancements
Requirements
- 3-5 years of experience in a System Support, Desktop Support, or IT Operations role
- Strong hands-on experience with Microsoft 365 and Exchange Online
- Experience managing devices with Intune (MDM/MAM, configuration profiles, compliance policies)
- Solid working knowledge of Active Directory and identity troubleshooting
- Experience with laptop imaging and endpoint lifecycle management
- Familiarity with JIRA in an IT support or Agile environment
- Strong troubleshooting, documentation, and customer service skills
- Ability to work independently while collaborating effectively with cross-functional teams
Skills
- Experience with Linux systems (administration or troubleshooting)
- Working knowledge of SQL or Python for reporting, diagnostics, or automation
- Familiarity with PowerShell scripting
- Exposure to AI-enabled tools or platforms, such as:
- Microsoft Copilot or other M365 AI features
- AI-assisted support tools, chatbots, or automation
- Using AI to improve incident resolution, documentation, or operational efficiency
- Experience in hybrid Active Directory / Azure AD environments
- Understanding of ITIL concepts or service management best practices
- Relevant certifications (Microsoft, ITIL, Agile - a plus)
Benefits
- Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs
- Employee Assistance Program (EAP): Resources and support for personal and professional challenges
- 401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future
- Paid Time Off: Enjoy paid vacation and sick leave to maintain work-life balance
- Company Holidays: Nine paid company holidays throughout the year
Pay
The base pay range provided serves as a general guideline. The final annual salary offered to the selected candidate will vary based on factors such as qualifications, skill level, competencies, the scope and responsibilities of the role.
Schedule
- Hybrid eligibility available after 6 months of onsite 5x/week
- Local candidates only