Systems Analyst II

About the role

We are seeking an experienced Microsoft 365 Systems Analyst II to support and enhance a large-scale Microsoft 365 environment. This role is ideal for a professional who excels at troubleshooting complex M365 issues, administering enterprise collaboration tools, and driving security, compliance, and automation initiatives.

This position requires candidates to be located in the Austin area and authorized to work in the United States.

Responsibilities

The Microsoft 365 Systems Analyst II will:

• Provide advanced support for Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint, Viva, Loop, Power Apps, and Power Automate.
• Troubleshoot connectivity, performance, and service-related issues across the M365 ecosystem.
• Serve as an escalation point for complex technical issues that cannot be resolved by the Service Desk.
• Administer Microsoft 365 services to ensure reliable email, collaboration, and productivity experiences.

In the area of Security, Compliance & Governance, the analyst will:

• Manage and maintain M365 security configurations and compliance policies.
• Support identity and access management through Microsoft Entra ID (Azure AD).
• Ensure adherence to governance, regulatory, and security best practices.
• Participate in audits, reporting activities, and compliance reviews.

In terms of Analysis & Process Improvement, the analyst will:

• Analyze system usage, adoption, performance, and audit data to identify trends and opportunities for improvement.
• Develop automation solutions using PowerShell and related technologies to streamline operational processes.
• Create and maintain technical documentation, procedures, system configurations, and best practices.

The analyst will also provide Collaboration & Project Support by:

• Partnering with business and IT stakeholders to gather requirements and implement productivity-enhancing solutions.
• Collaborating with cross-functional technical teams on Microsoft 365 initiatives and projects.
• Delivering user guidance, knowledge transfer, and training as needed.
• Participating in after-hours support or on-call rotations when required.

Requirements

The ideal candidate will have:

• 7+ years of experience administering enterprise-scale Microsoft 365 environments.
• 7+ years of experience with Microsoft 365 technologies including Microsoft Teams, OneDrive, Power Apps, Power Automate, Exchange Online, and SharePoint Online.
• 7+ years of experience implementing governance and compliance controls in regulated or public-sector environments.
• Experience with Microsoft Entra ID (Azure AD), Active Directory, and PowerShell scripting.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience creating technical documentation and delivering user training.
• Proven ability to work effectively within cross-functional IT teams.

Qualifications

Preferred qualifications include:

• Experience with Software Asset Management (SAM) platforms such as ServiceNow, Flexera, or Snow.
• Knowledge of Microsoft 365 and Azure licensing models.
• Familiarity with audit processes and compliance frameworks.
• ITIL or ServiceNow experience is highly desirable.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans. We also offer an ESPP (employee stock purchase program) and a 401K program, as well as a HSA (Health Savings Account on the HDHP plan) and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars, and certification discounts and other perks to associations that include CompTIA and IIBA.