Systems Analyst G126 Information Technology

Major Duties and Responsibilities

• Serves as a liaison between General Government and Public Safety departments, vendors, and IT leadership.
• Supports and optimizes third-party on-prem, SaaS, IaaS, and PaaS solutions.
• Ensures cloud and enterprise solutions are effectively integrated, secure, and aligned with business needs.
• Provides daily support for on-prem, SaaS, IaaS, and PaaS applications.
• Serves as the primary liaison with third-party vendors for technical support, issue resolution, and enhancement requests.
• Coordinates upgrades, patches, and releases for cloud-based and enterprise applications.
• Evaluates solution requests, determines feasibility, and ensures compatibility with existing systems.
• Configures and administers supported applications to meet business and security requirements.
• Monitors service level agreements (SLAs) and ensures vendors meet contractual obligations.
• Manages small to medium-sized projects, including system implementations, integrations, and migrations.
• Develops and maintains technical documentation, including system configurations, workflows, and standard operating procedures.
• Provides end-user training and technical assistance on supported systems.
• Researches industry trends and emerging cloud technologies to recommend improvements and ensure best practices.
• Produces reports and dashboards to assist leadership with decision-making and performance monitoring.
• Provides updates to IT leadership on project status, risks, and issues.
• May be required to participate in after-hours upgrades, testing, or incident response.

Knowledge, Skills And Abilities

• Knowledge of cloud-based applications, infrastructure, and platform services.
• Knowledge of data integration methods and APIs.
• Knowledge of information security best practices related to cloud services.
• Skill in vendor and contract management.
• Skill in system configuration, troubleshooting, and administration.
• Skill in project management techniques for small to medium initiatives.
• Skill in problem-solving, analysis, and decision-making.
• Strong interpersonal and customer service skills.
• Strong oral and written communication skills.

Minimum Educational And Training Requirements

• Bachelor’s Degree in Computer Science, Management Information Systems, Information Technology, or a related field.
• One to three years of experience supporting SaaS, IaaS, or PaaS systems, or equivalent combination of education, training, and experience.

Physical Requirements

• Required. The work is typically performed while sitting at a desk or table with intermittent standing and walking.
• Required. The employee must occasionally lift light and heavy objects, use tools or equipment requiring a high degree of dexterity, and distinguish between shades of color.
• Required. The employee must balance, grasp, handle, reach, stand, talk, hear, see, and use manual dexterity.

Benefits

• Low-cost Medical Insurance
• Prescription Drug Plan
• Dental Plan
• Vision Plan
• Flexible Spending Accounts
• Life Insurance
• Supplemental Life Insurance
• Long Term Disability
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