IT System Analyst

Job Summary

The System Analyst works as a member of the IT Team and will be responsible for supporting our document management applications primarily (OnBase/RightFax), along with any other applications that are deemed in scope. The analyst will be responsible for any work associated with their assigned applications, including managing break/fix issues, new deployments, optimizations, and upgrades. The Analyst demonstrates analytical skills and possesses a fundamental understanding of operational workflows. The Analyst will communicate, collaborate to review the software, analyze business operations, and work with end users to tailor the system to the organization. This includes current state and future state mapping and workflow development, application design and development, testing, issue resolution, application integration, implementation, and ongoing support activities.

Department

IT

Location

Englewood

Status

Full Time

Shift

Days

Hrs

9am to 5pm

Job Essentials

• Identify and own the below applications. This would include leading any work effort necessary and communication with all appropriate stakeholders.
  • - OnBase
  • - RightFax
• Manage onboarding of new EHPN practices which includes Training for new modules (i.e. OnBase, RightFax)
• Acting as the primary support contact for the application's end-users
• Maintenance of application(s), including monitoring the effectiveness and identifying issues and working to resolve them and prevent recurrence
• Guiding workflow design, testing the system, and analyzing other technical issues associated with the IT software
• Maintaining regular communication with IT team, vendors and operational stakeholders to meet the organization's business needs in regards to project deliverables and timeline
• Managing tickets and daily maintenance tasks related to the application(s)
• Maintaining an awareness of vendor and industry developments/plans in area(s) of responsibility
• Reviewing the status of projects and issues on an ongoing basis with leadership
• Participate in On-Call rotations including weekends and holidays
• Project management work as delegated by IT Management
• Absorb and assist with project work at all remote locations if delegated by IT management
• Other duties as assigned

Education Requirements

• Bachelors' degree preferred in computer science major or relevant healthcare field
• Minimum of 2 years of related experience required
• OnBase or document management application analyst experience preferred
• Experience in healthcare IT is required or relevant workflow experience
• Excellent customer support skills
• Able to demonstrate commendable interpersonal skills through the ability to communicate information clearly and concisely with project leadership and subject matter experts
• Fundamental understanding of workflows related to application(s) supported
• Fundamental build and analytical skills
• Willingness to learn new software and systems

Pay Range

$66.560.00 - $95,000.00