IT Systems Analyst

Job Summary

The primary responsibility of the IT Systems Analyst is to set up, manage and troubleshoot the technology systems that Mersino uses to maintain computer and software networks. Job duties will also include responding to hardware problems, updating system software and tracking the data and communications used on the network.

Typical Duties And Responsibilities

• Manage daily support calls and support tickets
• Support the company’s disperse desktop/laptop systems company-wide
• Apply software updates as needed
• Resolve client issues, perform routine updates to devices
• Interact with team members to assist in troubleshooting and identify root cause of system problems
• Manage Azure Cloud environment
• Setup computers for deployment
• Train users on how to use Mersino Applications
• Work with team to improve training documentation
• Provide remote desktop support
• Assist with mobile device management tool

Qualifications

• 3+ years supporting a Windows Computer environment
• Basic understanding of mobile device management
• Outstanding communication skills
• Troubleshooting skills
• Organizational and time management skills
• Ability to work both independently and as a member of a team
• Initiative to research and resolve problems
• Travel up to 20%

Specific Expectations

• Certifications not required, but are a plus (A+, N+, MCP, MCSA/E, VCP)
• Proficient in Microsoft Office applications
• Experience with customer support
• Experience with remote management tools
• Azure Cloud experience
• Experience with AirWatch or equivalent mobile device management platform
• Bachelor’s level degree in an IT related field

Disclaimer

Mersino is an Equal Opportunity Employer/Veterans/Disabled