Systems Analyst - Documents (Insurance Policy and Risk Control)

Tokio Marine HCC - Public Risk Group, a member of the Tokio Marine group of companies, is a market leader in providing specialized insurance products for municipal entities. We cover counties, cities, townships, villages, police departments, prisons, fire departments and more. We serve the growing insurance and risk management needs of medium and large governmental entities and provide property and casualty insurance coverages in multiple states.

The ideal candidate is legally authorized to work in the United States and resides within a reasonable commuting distance of Troy, Michigan, to support a hybrid schedule.

About the role

As a Systems Analyst for Public Risk Group, you will support the Product Management team in enhancing the Policy Administration platform and SmartCOMM document generation solution. Working alongside experienced Product Owners, business stakeholders, and technology teams, you will help deliver new capabilities that improve business processes, streamline document generation, and enhance the user experience. You will collaborate with underwriting, operations, and technology teams to gather business requirements, document product enhancements, and support the design, testing, and implementation of new functionality. A significant focus of this role will be the creation, maintenance, and integration of SmartCOMM insurance documents and correspondence within our Policy Administration platform. As Public Risk Group continues to invest in modernizing its technology platforms, you will have the opportunity to develop your product management skills while gaining experience with Agile delivery, enterprise insurance systems, document generation, and system integrations.

Responsibilities

• Support Product team in managing and enhancing the Policy Administration platform and SmartCOMM document Generation solution
• Drive efficient project collaboration by brokering communication between technical teams and customers
• Assist in design, creation, testing, and maintenance of SmartComm insurance documents and templates
• Support document integration between SmartCOMM and internal systems
• Participate in Agile ceremonies and workshops for requirements elaboration
• Assist with documenting business requirements, user stories, acceptance criteria and product documentation
• Provide versatile support to Product Management & Development teams to ensure timely and quality delivery of enhancements
• Build knowledge of insurance products, policy administration processes, and document generation best practices to effectively support the product portfolios

Requirements

• Bachelor’s degree in Computer Science, Business or a related field or the equivalent education and/or experience
• 1-3 years of relevant and progressive professional experience in software development and support

Qualifications

• Insurance industry experience desired
• Possess and have ability to apply broad knowledge of principles, practices, and procedures
• Excellent written and verbal communications skills
• Familiarity with document generation platforms such as SmartComm, or similar solutions preferred
• Basic understanding of API’s, system integrations, JSON data structures, or software configuration concepts is a plus
• Strong organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
• Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)

Benefits

• Competitive salary and comprehensive benefit package
• Strong learning culture with ongoing development opportunities
• Opportunities for growth and career advancement
• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
• Basic life and disability insurance
• 401(k) plan with 6% company match
• 20 days of PTO and two floating holidays (prorated)
• Approximately 11 paid holidays and volunteer time off
• Paid parental leave
• Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
• Student loan matching program
• Employee discount program

Tokio Marine HCC is a global industry-leading specialty insurance group, backed by the strength and stability of the Tokio Marine Group. Offering over 100 classes of specialty insurance, we empower clients to pursue opportunities confidently through our “Mind Over Risk” philosophy. More than an insurance company, we are an organization built on innovation, unity, and trust.