Systems Administrator (Systems Administrator II), Enterprise and Cloud Services

Job Summary

The System Administrator II provides operational administration, maintenance, and support for enterprise applications, cloud-hosted services, databases, and related technology systems that support the academic and administrative functions of California State University, San Bernardino. The incumbent is responsible for ensuring the reliability, security, availability, and performance of assigned systems through configuration, monitoring, troubleshooting, upgrades, and vendor coordination. Working collaboratively with Information Technology Services staff, campus departments, and external vendors, the position supports the implementation and ongoing operation of enterprise and Software-as-a-Service (SaaS) solutions. The position also provides technical support, documentation, and system administration services to ensure efficient and effective delivery of technology services to the campus community.

Responsibilities

• Administer, maintain, monitor, and support enterprise and departmental applications, servers, databases, and cloud-hosted services used by the campus community. Responsibilities include installation, configuration, patching, upgrades, troubleshooting, backup coordination, security maintenance, vendor coordination, and operational support.
• Administer and support systems including, but not limited to, Adobe Sign, NCS scanning solutions, Facilities Management systems, SimpleK, SMS/Vanderbilt key systems, Sunbelt control systems, WebTMA, and other enterprise applications.
• Provide administrative and operational support for hosted and Software-as-a-Service (SaaS) platforms, including Qualtrics, Gradescope, Microsoft 365, Intune, Google, and other campus-supported cloud services.
• Manage system configurations, user access, licensing, security settings, integrations, updates, and vendor-support activities.
• Collaborate with campus technical staff and vendors to implement upgrades, resolve operational issues, test new releases, and maintain system reliability, availability, and security.
• Develop and maintain technical documentation and operational procedures for supported systems.
• Provide operational administration and maintenance support for the campus weather station infrastructure and associated website. Responsibilities include performing routine updates, monitoring system availability, applying security patches, coordinating repairs, and maintaining system documentation.
• Participate in the planning, implementation, testing, and deployment of technology projects related to enterprise applications, hosted services, and administrative systems.
• Coordinate with campus departments, Information Technology Services (ITS) teams, and vendors to support system enhancements, migrations, upgrades, and process improvements.
• Assist with data imports, exports, integrations, and system configuration activities required to support campus business operations.
• Evaluate existing systems and identify opportunities to improve operational efficiency, maintainability, and service reliability through upgrades, automation, and standardization.
• Provide technical support for enterprise and hosted applications by troubleshooting system issues, managing user accounts and permissions, resolving service requests, and coordinating issue resolution with vendors and campus technical teams.
• Drive a campus golf cart, as needed, to access campus locations for the installation, maintenance, and support of system infrastructure in accordance with CSUSB operational requirements.
• Create and maintain user documentation, knowledge-base articles, and support materials for supported applications and services.
• Perform other classification-related duties as assigned.

Minimum Qualifications

Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

Required Qualifications

• Working knowledge of operating systems, server administration, scripting languages, virtualization technologies and cloud technologies, and related system administration concepts, principles, and technologies.
• Working knowledge of troubleshooting hardware and software issues and providing technical support.
• Working knowledge of applications programming techniques and procedures.
• Strong organizational skills to plan, organize, and manage multiple time sensitive assignments and smaller projects.
• Strong communication and interpersonal skills with the ability to present technical information to technically diverse audiences in a clear and concise manner.
• Strong analytical skills to evaluate, monitor, and resolve systems issues and design, develop, and implement systems solutions.
• Skill in leading the work of others.
• Proficiency in using applicable software, server, and system technologies and programs.
• Knowledge of higher education policies, data needs, and data privacy regulations.

Preferred Qualifications

• Five (5) years of related experience.
• Knowledge of on-premises, cloud-based, SaaS, and hosted enterprise systems.
• Experience administering servers, applications, databases, integrations, user accounts, and access controls.
• Knowledge of system security, patching, vulnerability remediation, backups, disaster recovery, and business continuity.
• Ability to monitor, troubleshoot, and resolve complex system, application, integration, and access issues.
• Knowledge of ITIL, change control, project implementation, vendor support, and software licensing.
• Ability to manage multiple technology platforms and projects while meeting deadlines.
• Strong technical judgment, problem-solving, communication, customer service, and interpersonal skills.
• Ability to interpret and apply applicable privacy, security, and accessibility requirements, including ADA, HIPAA, FERPA, and Sections 504 and 508.
• Ability to collaborate with campus departments, technical teams, vendors, and stakeholders while maintaining confidentiality.
• Availability to support after-hours maintenance, upgrades, testing, and emergencies, as needed.
• Higher education technology experience is highly desired.

Compensation and Benefits

The salary offered will take into account internal equity and experience among other factors. Initial salary step placement will be Step 1 - $6,492 per month for qualified candidates.

CSU Classification Salary Step Range: $6,492 - $9,458 per month (Step 1 – Step 20).

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program.

Schedule

• Work status: Full-time/Exempt/Probationary
• Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.
• Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.