System Administrator 2 (Cloud), Digital Technology Solutions

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country.” UC is the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country, an academic health system, and a member of the Big 12 Conference.

About the role

The System Administrator 2 (Cloud) supports, maintains, monitors, and implements the university's enterprise systems and services within GCP, AWS, and Azure cloud environments. This intermediate-level position works with senior System Administration staff to provide incident support, fulfill customer requests, and deploy systems and services as part of ongoing initiatives. The role reports to the System Administration Manager within central IT.

Responsibilities

• Support and deploy technology for central IT services, including data storage, Active Directory, DNS, servers, cloud technologies, and virtualization.
• Configure, maintain, and manage enterprise-class storage and server hardware, software, and services.
• Travel to university campuses and remote facilities as necessary.
• Monitor utilization and performance of systems and services; test and evaluate systems to eliminate problems and make improvements.
• Collaborate with clients, technical staff, and vendors on service request fulfillment.
• Troubleshoot system failures, escalating to senior technicians or vendors as needed; monitor incident reports and resolve problems with departments and end users.
• Participate in a 24x7 on-call rotation to respond to service outages; serve as the initial escalation contact for Tier 1 (help desk) support while on call.
• Develop and maintain documentation for systems and services managed by the department.
• Ensure the security of shared services by implementing policies and practices to prevent unauthorized access, misuse, or denial of service.
• Share knowledge with peers and perform related duties as assigned.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field. Six years of relevant work experience and/or specialized training can substitute for the education requirement.
• Valid Driver’s License.
• Experience with implementing enterprise-class IT technologies.
• Advanced working knowledge of computer systems, IAM, security, network and systems administration, and data storage systems related to GCP, AWS, and Azure cloud technologies.
• Advanced work experience with GCP, Terraform, Ansible, GitHub, Kubernetes, and Docker.
• Strong critical thinking, decision-making, and project management skills.
• Ability to prioritize tasks and a firm grasp of IT infrastructure and operations best practices.
• Strong customer service skills.

Qualifications

The ideal candidate will have working knowledge of:

• Google Cloud Infrastructure Manager, AWS CloudFormation, Azure Resource Manager.
• Ruby, Python, PowerShell, GitHub, Ansible, Chef, Puppet, Salt, Terraform, Jenkins, Apache Maven.
• YAML, JSON, Slack, Wiz, Informatica.
• Experience with ServiceNow and PAM applications is preferred.
• Other desired skills: Nutanix AHV, VMWare, Linux, Windows/AD Administration, DNS, LDAP, Networking, Hyper-converged infrastructure, SQL cluster technologies, F5 BIG-IP load balancing, and HPC Administration.

Relevant certifications include:

• AWS Certified Solutions Architect, GCP Cloud Architect, MS Certified Azure Administrator/Solution Architect.
• Nutanix Certified Professional, VCP, RHCS, RHCSA, MCSE, MCSA, SNCP, CCSP, SNIA, CCIE, CCNP, BCNE.

Work Environment

• Sitting: Continuously
• Repetitive hand motion (such as typing): Continuously
• Hearing/listening: Continuously
• Talking: Often
• Standing/Walking: Often
• Bending: Seldom
• Climbing stairs/ladders: Seldom
• Crawling/Crouching/Kneeling/Squatting: Seldom
• Lifting: Over 50 pounds (seldom), up to 20 pounds (seldom), up to 50 pounds (seldom)
• Pulling/Pushing/Reaching overhead/Stooping: Seldom
• Noise: Sufficient to require shouting to be heard above ambient noise.
• Hazards: Proximity to moving mechanical parts, tools, vehicles, electrical current, scaffolding, high places, or exposure to chemicals.

Benefits

UC offers an exceptional benefits package designed to support well-being, financial security, and work-life balance. Eligibility may vary by position and FTE status.

• Tuition Remission: Covers tuition costs for nearly all undergraduate and graduate programs for you and eligible dependents.
• Retirement Plans: Choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.
• Time Off: Generous vacation and sick time, 11 paid holidays, additional end-of-year paid time off (Winter Season Days), and 6 weeks of paid parental leave for new parents.
• Additional Benefits:
  • Competitive salary based on experience.
  • Comprehensive health coverage (medical, dental, vision, prescription).
  • Flexible spending accounts and wellness programs.
  • Professional development and mentorship opportunities.

Learn more about UC benefits.