Systems Administrator SME with Security Clearance

Key Responsibilities

• Provide Tier I & II support for enterprise systems and escalate advanced issues as needed.
• Troubleshoot server, operating system, application, and connectivity issues.
• Support daily operations, monitoring, maintenance, and upgrades for on-prem, virtual, and cloud systems.
• Document incidents, problems, and service requests using ServiceNow.
• Support asset management, inventory, and user onboarding activities.
• Maintain system documentation, SOPs, and operational guides.
• Deliver hardware within the WMA; limited travel required.
• Provide guidance and knowledge transfer to junior team members.

Quality Assurance & Testing

• Test and validate system builds, patches, and configuration changes across Dev/Test/Prod environments.
• Conduct functional, integration, regression, and post-deployment tests.
• Create test documentation including Test Plans, Test Cases, Defect Logs, and Test Reports.
• Identify, log, and track defects through closure.
• Create test scenarios that include both expected outcomes and failure conditions.
• Perform smoke testing and pre/post-deployment validation for production releases.
• Identify risks or gaps early in development.
• Recommend areas for automated testing improvements.

Cloud & DevOps Support

• Validate deployments in AWS, Azure, and hybrid cloud environments.
• Verify IAM roles, access controls, and Zero Trust security configurations (ACLs, security groups, routing rules, firewall settings).
• Verify DNS paths, connectivity, and system availability after updates or builds.
• Confirm server build integrity through post-deployment checks (connectivity, logs, performance).
• Ensure systems remain available after certificate updates and patching.