Systems Administrator / Service Desk

About the Role

Come be a part of an exciting and ever-changing program that provides a comprehensive range of state-of-the-art solutions and hands-on assistance in designing, implementing, managing, and sustaining operations across various network environments for our customer. We provide an environment that fosters and supports innovation and valuing “outside-the-box” thinking to solve complex problems. There are several training opportunities for team members that want to learn new technologies and stay current with their technical skillset. We are a highly technical group and nurture growth, with a technical culture of cross-trained teammates with opportunities to develop additional skillsets.

Responsibilities

• Maintain smooth operation of multi-user computer systems in coordination with systems and network engineering teams.
• Monitor and manage system resources (CPU, disk, memory, response times) to ensure optimal performance.
• Perform systems security administration, including account creation, user profile management, workstation/server imaging, and access control across multiple networks.
• Install, configure, and maintain system-wide software; set up administrator accounts; maintain system documentation; and tune system performance.
• Provide Tier 1–2 support to users, distinguishing isolated issues from enterprise-wide problems.
• Support implementation, troubleshooting, and maintenance of IT systems across Windows and Linux environments.
• Work within a JIRA ticketing environment to track incidents, collect data, analyze trends, and implement solutions.
• Diagnose customer issues, initiate repairs or returns, and document recurring problems with recommended preventive actions.
• Collaborate with systems and network engineers on enterprise-wide deployments and technology rollouts.
• Install and troubleshoot workstations, thin clients, applications, printers, scanners, phones, and other IT equipment.
• Provide backup recovery support and make recommendations for hardware/software purchases.
• Create and maintain technical documentation, including logical and physical diagrams.

Requirements

• 4+ years of experience in an enterprise IT environment performing systems administration and/or end-user support.
• Experience imaging and deploying Windows servers and/or workstations.
• Strong troubleshooting experience in Windows environments.
• Experience with Virtual Desktop Infrastructure (VDI), specifically VMware.
• Experience administering enterprise systems using Active Directory and related administrative tools.
• Ability to create clear technical documentation and diagrams.
• Strong communication skills and customer-focused troubleshooting ability.
• Experience with ticketing systems (Jira, ServiceNow, etc.).
• Experience working within classified enterprise networks.
• Team-oriented mindset with the ability to collaborate technically with peers.

Qualifications

• Required IAT Certifications: one or more of the following: Security+, CASP+, or CISSP.
• Required Vendor Certifications: one or more of the following: Microsoft, VMware, Cisco, NetApp, Pure Storage, HP, Dell, Linux+, RedHat. If not currently achieved, must obtain within 6 months of hire.
• Security Clearance Required: TS/SCI.
• Preferred Qualifications: Bachelor’s Degree and/or prior military experience.

Schedule

8 hours/day, 5 days per week, all onsite. Occasional Thursday evening patching (starting at 5 PM). Occasional travel will be available.