Systems Administrator L2
About the role
Provide support for implementation, troubleshooting and maintenance of IT systems
Manage daily activities of configuration and operation of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Provide in-depth experience in trouble-shooting IT systems
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Responsibilities
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Manage daily activities of configuration and operation of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Provide in-depth experience in trouble-shooting IT systems
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Requirements
- TS/SCI Poly clearance
- Bachelor's degree (BS) plus 10 years of relevant experience
- Knowledge of Linux and Windows operating systems and command-line interface (CLI)
- Some familiarity in scripting languages (e.g. Bash, PowerShell)
- Experience with system automation tools (e.g. Active Directory, Group Policy for Windows)
- Knowledge of network protocols and services (e.g. TCP/IP, DNS, DHCP)
- Familiarity with virtualization technologies (e.g. VMWare, KVM, Docker for Linux; Hyper V, VMWare for Windows)
- Some experience with monitoring and logging tools (e.g. Splunk, Zabbix, ELK)
- Understanding of security best practices and protocols
Skills
- Experience with system automation tools (e.g. Active Directory, Group Policy for Windows)
- Some familiarity in scripting languages (e.g. Bash, PowerShell)
- Understanding of security best practices and protocols
Benefits
- 100% company-paid health, dental, and vision premiums
- Automatic company contributed Health Savings Account (HSA) up to $3,900 for families
- Up to 7 weeks of Paid Time Off (PTO)
- Automatic 401k Investment
- Paid 11 Federal Holidays
- BlueCross BlueShield Health Insurance
- Tuition/Training Reimbursement
- Access to Ravens season tickets in club level
- Company-paid golf events for your time and course fees
Pay
Commensurate with experience
Schedule
Varies