ADMINISTRATOR L2

About the Role

Field Services Engineer providing IT infrastructure field support, including troubleshooting hardware, software, and operating system issues while maintaining hardware warranty and customer security compliance.

Responsibilities

• Troubleshoot and resolve hardware, software, and operating system issues for end users.
• Install and troubleshoot hardware for laptops, desktops, printers, and accessories.
• Provide smart hands support for peripheral and networking hardware (monitors, keyboards, mice, printers, routers, switches, firewalls, racks, cabinets, etc.).
• Assist with conference room A/V equipment and VOIP phone configuration/troubleshooting.
• Perform desk-side support for operating systems (Windows 7/10, macOS, Linux).
• Install and troubleshoot standard software/applications (Adobe, browsers, Office 365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive).
• Configure and troubleshoot TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Support Mobile Device Management systems (AirWatch, XenMobile, MobileIron) and basic mail configuration.
• Assist with data backups, VDI, SCCM/LanDesk/Altiris, and Apple device configuration/troubleshooting.
• Create knowledge base (KB) articles and ensure service requests/incidents are resolved within SLA timelines.
• Lift/move computer equipment up to 50 lbs.
• Follow service request and incident management processes using ticketing tools (ServiceNow, Remedy).

Requirements

• 1-3 years of experience in desktop/IT infrastructure support.
• Associate’s Degree in Electronics or related field (preferred).
• CompTIA A+ Certification.
• Strong customer management, oral, and written communication skills.
• Self-driven, result-oriented, and passionate about work.
• Ability to work with deadlines and interact with customers at all levels.
• Basic knowledge of enterprise LAN, WAN, and server setups.

Pay

Compensation ranges from $37,500 to $83,600, depending on location, skills, and experience.

Benefits

• Full range of medical and dental benefits.
• Disability insurance.
• Paid time off (including sick leave).
• Other paid and unpaid leave options.