L2 Windows Administrator

About the role

The desired candidate will serve as an L2+ administrator who will assist in supporting the remote enterprise Data Center from offshore locations.

Responsibilities

• Provide technical support, monitoring, maintenance, and troubleshooting as necessary to keep the Data Center infrastructure operational.
• Manage Infrastructure servers, both physical and virtual, from build to decommission.
• Build, patch, upgrade, install/migrate/decommission servers and applications on an as-needed basis.
• Handle alerts, incidents, work orders, change requests, problem records, and ticket analysis/reporting/RCA as part of the support team.
• Work in synergy with other support teams to ensure the environment remains stable and operational.
• Troubleshoot issues related to users, capacity, compute, and patches.
• Perform patch management using Symantec Tools, Altiris, and Satellite Vendor coordination for service calls and escalated matters.
• Must have extensive knowledge of SAN storage and be able to present storage to virtual and physical servers.
• Must have knowledge on networks and their troubleshooting at the server level.

Essential Skills

• Knowledge of managing an enterprise-level Data Center and adhering to its security standards.
• Prior experience working for US and UK-based customers.
• Good analytical skills for production support.
• A professional commitment to high-quality work and a passion for learning new skills.
• Detail-oriented individual with strong analytical skills.
• Strong problem-solving skills, including the ability to provide simple solutions to complex situations.
• A strong team player with excellent communication and collaboration abilities in a geographically dispersed working environment.
• Effective communication skills to handle major incident calls and releases.
• Hands-on technical experience and a proactive approach to environment management, automation, and continuous improvement.
• Good analytical and presentation skills.