Systems Administrator III, Health Systems (Epic Prelude or Grand Central or Benefits)

Essential Responsibilities

• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
• Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
• Mets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
• Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
• Sustains stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement.
• Aids technical and project team members to resolve system problems and application-specific issues.
• Escalates identified issues, risks or problems to lead administrators according to processes.
• Plans and performs complex system configuration.
• Sustains communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Defines and tests maintenance and refresh activities.
• Assists with the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.
• Aids application-oriented administration and technical support for production and non-production environments.
• Sustains vendor support activities, as appropriate.
• Recommends and executes performance tuning and optimization activities.
• Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others.

Technical Summary

The Epic Systems Analyst III supports the Patient Access and Hospital Operations Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic Prelude and related Patient Access applications, with secondary support for Epic Grand Central workflows. This role analyzes complex operational and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory standards, and industry requirements.

Leveraging advanced technical, analytical, and workflow design expertise, the Epic Systems Analyst III leads and supports enterprise initiatives focused on patient registration, identity management, insurance verification, eligibility, admissions, and patient access workflows, while also supporting Grand Central functionality related to patient movement, admissions, discharges, transfers (ADT), and hospital operations. The position identifies opportunities to improve system performance, data integrity, operational efficiency, and the patient and staff experience while supporting the full application lifecycle, including requirements gathering, design, configuration, testing, implementation, optimization, training, and production support.

Working collaboratively with Patient Access, Revenue Cycle, Hospital Operations, clinical leaders, business stakeholders, vendors, and cross-functional IT teams, the Epic Systems Analyst III serves as a trusted advisor by providing strategic guidance and technical expertise to ensure the stability, scalability, interoperability, and long-term success of Epic Patient Access solutions. This role promotes standardized workflows, supports regulatory and operational compliance, and drives continuous improvement across patient registration, identity management, insurance eligibility, admissions, patient movement, and downstream system integrations.

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