Systems Administrator III, Health Systems (Epic MyChart)

Technical Summary

The System Administrator III, Health Systems (Epic MyChart) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator III, Health Systems (Epic MyChart) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions.

Essential Responsibilities

- Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. - Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. - Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. - Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. - Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. - Assists technical and project team members to resolve system problems and application-specific issues. - Escalates identified issues, risks or problems to lead administrators according to processes. - Plans and performs complex system configuration. - Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. - Defines and tests maintenance and refresh activities. - Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. - Assists with application-oriented administration and technical support for production and non-production environments. - Supports vendor support activities, as appropriate. - Recommends and executes performance tuning and optimization activities. - Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. - Ambiguity/Uncertainty Management - Attention to Detail - Business Knowledge - Communication - Critical Thinking - Cross-Group Collaboration - Decision Making - Dependability - Diversity, Equity, and Inclusion Support - Drives Results - Facilitation Skills - Health Care Industry - Influencing Others - Integrity - Learning Agility - Organizational Savvy - Problem Solving - Short- and Long-term Learning & Recall - Teamwork - Topic-Specific Communication - Application Delivery Process - Application Maintenance - Application Testing - Packaged Application Integration - Scripting Tools and Languages - System and Technology Integration - Acts with Compassion - Analytical Skills - Client Focus - Crisis Incident Management - Debugging and Troubleshooting - Demonstrating Personal Flexibility - Managing Diverse Relationships - Microsoft Excel - Organizational Skills - Prioritization - Relationship Building

Qualifications

- Minimum two (2) years experience working with EPIC or comparable health system software OR - Minimum two (2) years scripting or programming experience. - Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement. - Two (2) years experience in EPIC administration and configuration. - Two (2) years experience in the administration and custom configuration of large of-the-shelf applications or software packages.