Systems Administrator II with Security Clearance

Qualifications

• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Four (4) years of additional SA experience may be substituted for a bachelor’s degree.
• Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Requires DoD 8570 compliance with Information Assurance Technical (IAT) Level II certification, and Computing Environment (CE) Certification.
• (MUST HAVE) Four (4) years of experience with Service Management (ITSM).
• If assigned to Desktop & Enclave Services TTOs, understanding of the concepts of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling) required.

Job Description

Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 and Tier 3(Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

Skills

• Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process.
• Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M) as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations.
• Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy.
• Applies knowledge and understanding of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling).