Systems Administrator II

About the Company

Headquartered in New York City, Take‑Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. The company creates hit entertainment experiences through Rockstar Games, 2K, and Zynga, and is publicly traded on NASDAQ under the symbol TTWO. Take‑Two’s pillars—creativity, innovation, and efficiency—guide its mission to deliver high‑quality, captivating experiences. The work environment is casual and inviting, with strong emphasis on individual and team development, fast‑paced industry evolution, and a balance of hard work and fun.

The Challenge

Take‑Two Interactive is seeking an outstanding Systems Administrator II to provide on‑site and remote technical support for its Austin, TX, and international offices. This hands‑on role requires deep technical insight, strong hardware and software troubleshooting skills, and in‑depth knowledge of Windows OS, Office 365, networking, and application deployment via SCCM, AirWatch, and/or Jamf. The position works closely with multiple technology teams, supports the full IT stack, and seeks opportunities to automate processes and reduce repeatable incidents.

What You’ll Take On

• On‑site contact for technical operations and support of all production and development environments.
• Collaborate with development groups to assess support needs and deliver required resources.
• Ensure client requests and operational problems are updated and resolved promptly and professionally.
• Assist with offsite events, including setup, support, and teardown.
• Deliver outstanding client experience and support.
• Identify opportunities to automate and improve service delivery.
• Adapt to a fast‑paced environment with shifting priorities.
• Support employee onboarding to ensure new staff are ready to work on day one.
• Maintain inventory and asset management for company‑provided equipment and software.
• Perform basic network troubleshooting, including interpreting networking logs and firewall rules.
• Manage user accounts across diverse applications (LDAP, SSO, SAML, and other third‑party provisioning frameworks).
• Develop and maintain process documentation for core tasks.
• Apply introductory‑level PowerShell scripting.
• Work independently and respond promptly, including after‑hours and weekends; be reachable by mobile for emergencies.
• Occasional local travel as required.

What You Bring

• 3–5 years of experience with Windows 10, macOS, Microsoft Office 365, Active Directory, Exchange, and TCP/IP‑based networks (DHCP, DNS, etc.), including installation and maintenance of workstations and infrastructure hardware.
• Operating system configuration, management, and support for desktop/laptop and server environments.
• Experience implementing, managing, and troubleshooting network devices and infrastructure.
• Proficiency with Okta or similar SAML and two‑factor authentication solutions.
• Familiarity with SCCM for desktop OS deployment and software management.
• Experience with AirWatch/Intelligent Hub, Jamf, or equivalent mobile device management platforms.
• Knowledge of computer hardware (desktops, laptops, mobile devices, tablets, peripherals) and current‑generation gaming consoles (Xbox Series X, PS5, Nintendo Switch, PC); development kit knowledge is a plus.
• Proficiency with productivity tools: MS Office, video conferencing (Zoom), Slack.
• Experience with remote work solutions: VPN, VDI (Horizon View).
• Understanding of storage technologies, both local/NAS (NetApp, Nutanix) and cloud‑based (Dropbox).
• Solid grasp of security standards and methodologies.
• PowerShell and scripting experience.
• Conference room and AV technology experience.
• Experience with ServiceNow or equivalent help‑desk ticketing systems.
• Excellent communication, teamwork, and proactive customer‑service orientation.
• Strong attention to detail and accuracy in record‑keeping and reporting.
• Ability to translate technical information for non‑technical audiences.
• Passion for video games and the industry.
• Preferred certifications: MCSE, MCDST, ITIL, Network+, A+.

Benefits

• Medical (HSA & FSA), dental, vision coverage.
• 401(k) with company match and employee stock purchase plan.
• Commuter benefits and in‑house wellness program.
• Broad learning & development opportunities and charitable‑giving platform with company match.
• Fitness allowance, employee discount programs, free games & events, and stocked pantries.