Systems Administrator II

Brightstar is an innovative, forward-thinking global leader in lottery that builds on renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for customers. As a premier pure-play global lottery company, Brightstar offers best-in-class lottery operations, retail and digital solutions, and award-winning lottery games to help customers achieve their goals, fulfill player needs, and distribute meaningful benefits to communities. With approximately 6,000 employees, Brightstar maintains a well-established local presence and serves as a trusted partner to governments and regulators worldwide, adhering to the highest standards of service, integrity, and responsibility.

About the role

The Systems Administrator is part of the local operations team based in Atlanta, GA. This role combines 24x7 operational support for lottery and iLottery environments with responsibility for infrastructure, network, data center, facilities, remote-site technology, and end-user support across Georgia operations. The position requires 30% travel to Claims Centers throughout GA, Pick & Pack Warehouse in Duluth, GA, and Depot in Austell, GA, with mileage reimbursed.

Responsibilities

• Administer and maintain servers, virtualization platforms (VMware), storage systems, telecommunications, and network infrastructure.
• Monitor and support WAN, LAN, wireless, internet connectivity, firewalls, and enterprise systems.
• Perform troubleshooting, diagnostics, escalation, patch management, backups, disaster recovery, and failover support.
• Monitor SAN storage, data center equipment, HVAC, UPS, PDU, and environmental systems.
• Provide desktop, laptop, device, printer, scanner, label printer, and conference room technology support.
• Support remote claim centers and operational sites, including travel as required.
• Coordinate vendors, telecommunications providers, contractors, and service organizations.
• Maintain documentation, technical procedures, inventory, warranties, and maintenance contracts.
• Participate in capacity planning, infrastructure lifecycle management, and technology refresh projects.
• Author and maintain production procedures and cross-train with team members.
• Monitor security alerts and support enterprise security and compliance activities.

Qualifications

• Associate's degree, or equivalent required; Bachelor's degree preferred in IT, Computer Science, Engineering, or related field.
• 3+ years experience in systems administration, infrastructure operations, or enterprise IT support.
• Experience with Linux and Windows operating systems.
• Experience with VMware and virtualized environments.
• Strong understanding of networking, TCP/IP, LAN/WAN, wireless, and telecommunications.
• Experience supporting enterprise storage, backup, security, and collaboration platforms such as Microsoft 365 and SharePoint.
• Excellent communication, customer service, problem-solving, and documentation skills.
• Ability to support after-hours maintenance and emergency situations.

Preferred Qualifications

• VMware, Microsoft, CCNA, CompTIA Network+, or Security+ certifications.
• Experience with data center operations, FileMaker Pro Server, and enterprise security practices.
• Experience with automation and scripting.

Pay

The estimated starting compensation range is $40,887 - $115,000. The actual pay offered may vary based on background, skills, experience, and work location. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Benefits

• 401(k) Savings Plan with Company contributions.
• Health, dental, and vision insurance.
• Life, accident, and disability insurance.
• Tuition reimbursement.
• Paid time off.
• Wellness programs.
• Identity theft insurance.

Note: Programs are subject to eligibility requirements. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses.