Systems Administrator I

About the role

Texas Association of School Boards (TASB) has been established since 1949 and currently serves over 1,023 school districts, impacting more than 5.5 million public school students. The TASB team works collaboratively to promote educational excellence and supports local school district leaders.

Responsibilities

• Serve as the first level of support for TechOPs, combining responsibilities from IT Support Analyst and foundational System Administrator roles.
• Provide front-line technical support, manage user access, maintain AV systems, and support workstation setup and imaging.
• Document and track all service requests (phone, email, and ticketing system) from receipt through resolution.
• Unpack, configure, deploy, maintain, and repair computers, printers, and other hardware and software.
• Install, configure, and maintain audiovisual equipment including projectors, displays, microphones, speakers, and video conferencing systems.
• Manage user accounts in Active Directory, Exchange, and other enterprise systems.
• Conduct regular inspections and preventative maintenance on AV and workstation equipment.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Provide technical support and troubleshooting assistance for AV systems during meeting and live events.
• Develop and maintain documentation for installation procedures and support processes.
• Train end users and junior staff on software application and IT procedures.
• Participate in rotating on-call support and provide extended hours support as needed.
• Occasionally travel to support offsite meetings and conferences.

Requirements

• A high school diploma; a bachelor’s degree preferred.
• 2+ years of experience in IT support and AV systems.
• Experience with Active Directory, Exchange, and Office 365.
• Certification in AV or IT support (e.g., CTS, CompTIA A+) preferred.

Qualifications

• Knowledge of AV technology and tools.
• Familiarity with AD, Exchange, and access management protocols.
• Strong skills in troubleshooting and problem-solving.
• Excellent communication and customer service orientation.
• Ability to manage multiple tasks and prioritize effectively.
• Capacity to adapt to evolving technologies and industry trends.
• Ability to lift and carry equipment up to 30lbs.
• Ability and willingness to travel occasionally.
• Ability to be available for after-hour support when required.

Skills For Success

• Education and Experience: High school diploma; Bachelor’s degree preferred. 2+ years of experience in IT support and AV systems. Experience with Active Directory, Exchange, and Office 365. Certification in AV or IT support (e.g., CTS, CompTIA A+) preferred.
• Knowledge, Skills, and Abilities: Knowledge of AV technology and tools. Familiarity with AD, Exchange, and access management protocols. Strong skills in troubleshooting and problem-solving. Excellent communication and customer service orientation. Ability to manage multiple tasks and prioritize effectively. Capacity to adapt to evolving technologies, and industry trends. Ability to lift and carry equipment up to 30lbs. Ability and willingness to travel occasionally. Ability to be available for after-hour support when required.

Benefits

• Competitive pay and rich benefits package including a 2:1 match of retirement contributions up to 5%, onsite daycare, onsite gym, wellness program, tuition reimbursement, remote and hybrid work options for certain roles, flexible schedules, and more.

Pay

Salary is commensurate with experience.

Schedule

Flexible schedules are offered for certain roles.