Systems Administrator I

About the role

We are looking for a curious, reliable, and technically strong Systems Administrator I to join our IT team. In this role, you will be on the front lines of keeping our technology environment running smoothly — supporting the hardware, software, networks, and specialized member service technologies that our team depends on every day. This is not just a help desk role. You will gain hands-on experience across server administration, Microsoft 365, Active Directory, cybersecurity compliance, and the member-facing technology that sets us apart — including Interactive Teller Machines (ITMs) and cash recyclers. If you are ready to grow your IT career in a mission-driven organization that values your contribution, we want to hear from you.

Responsibilities

• Administer servers, workstations, and network devices under the direction of the IT Director
• Support the Microsoft 365 environment including Exchange Online, SharePoint, Teams, OneDrive, and Entra ID (formerly Azure AD)
• Develop deep expertise in the credit union's member-facing technology platforms, including Interactive Teller Machines (ITMs) and cash recyclers
• Assist with the configuration, deployment, and ongoing maintenance of ITMs and related peripherals
• Partner with branch staff and operations to support technology upgrades and new deployments that impact the member experience
• Contribute input on the strategic direction and roadmap for member service technology platforms
• Provide first- and second-level support for hardware, software, and network issues via the help desk ticketing system
• Diagnose and resolve technical issues in a timely, service-oriented manner — treating every request with urgency and professionalism
• Assist with system configurations, software installations, and technology upgrades
• Support new employee onboarding — configure equipment, set up accounts, and ensure team members are ready on day one
• Maintain user accounts, permissions, and access rights in line with security protocols
• Participate in the deployment of new technologies and enhancements across the organization
• Follow cybersecurity protocols and actively help identify potential risks or vulnerabilities

Requirements

• 2–5 years of IT support experience, with a focus on Windows environments, networking, and systems administration
• Strong working knowledge of Active Directory, Group Policy, and Windows Server administration
• Proficiency with Microsoft 365 administration — user management, licensing, Teams/SharePoint configuration, and Exchange Online
• Familiarity with backup/patching cycles, basic scripting, and routine system maintenance
• Experience with — or strong interest in — member service or financial technology platforms such as ITMs, cash recyclers, or core banking integrations a plus

Qualifications

• Associate's degree in IT, Computer Science, or a related field — or equivalent experience with applicable certifications (CompTIA A+, Network+, Microsoft certifications, or similar)

Skills

• Service mindset — you treat team members the way we treat members: with patience, professionalism, and genuine care
• Clear communicator — able to translate technical issues into plain language for non-technical staff
• Active listener — you ask good questions and understand what someone needs before jumping to a solution
• Organized and reliable — you manage competing priorities, follow through consistently, and document your work
• Curious and forward-thinking — you think about what could be better and bring ideas, not just completed tasks

Benefits

• Medical, Dental, Vision, FSA & HSA options
• Life insurance, short-term, and long-term disability benefits
• 401K with matching contribution up to 10%
• Generous paid time off, including birthday off and 12 observed holidays
• Gym reimbursement and wellness program
• Internal and external training, including certification and tuition reimbursement
• Community Volunteer initiatives
• Career growth & advancement opportunities

Pay

$62,500–$78,000 based on candidate’s experience, qualifications, and demonstrated skills relevant to the position.

Location

HRCCU Operations Center in Corinth, NY.