Systems Administrator I

What You’ll Do

• Provide first-level technical support by receiving, prioritizing, documenting, and resolving end-user help requests via phone, email, and ticketing systems
• Build rapport with users, gather problem details, and deliver friendly, professional service
• Troubleshoot issues using diagnostic utilities, knowledge bases, and documented processes
• Perform remote-based solutions including software installs, upgrades, system configuration, backups, and preventative maintenance
• Escalate issues as needed while maintaining clear documentation through resolution
• Test and verify fixes to ensure issues are fully resolved
• Complete post-resolution follow-ups to ensure user satisfaction
• Identify trends in support issues and contribute to preventative solutions, help sheets, and FAQs
• Participate in an after-hours on-call rotation as scheduled
• Perform other duties as assigned

What We’re Looking For

• College diploma in Computer Science or a related field, or two years of equivalent hands-on IT experience
• Experience supporting Microsoft desktop and server operating systems and Microsoft Office
• Strong customer service mindset with excellent verbal and written communication skills
• Ability to troubleshoot hardware and software issues across PCs, printers, laptops, and servers
• Working knowledge of diagnostic and help desk tools
• Strong documentation, organizational, and time management skills
• Highly motivated, detail-oriented, and eager to learn
• Able to prioritize tasks effectively in a fast-paced environment
• Comfortable working both independently and as part of a collaborative team

Preferred (not Required)

• University degree in Computer Science
• Industry certifications such as CompTIA A+, Network+, Security+, CCNA, MCSA, MCSE

About Locknet Managed IT

Locknet Managed IT, an EO Johnson company, is a premier managed security and IT partner serving organizations across Minnesota, Wisconsin, Iowa, and Illinois. Built for leaders who carry risk, Locknet specializes in supporting regulated and high-stakes environments where security, compliance, uptime, and accountability are critical.

For more than 20 years, Locknet has helped banking, healthcare, and construction and engineering organizations reduce IT risk, eliminate blind spots, and replace internal complexity with shared ownership and proactive expertise.

Locknet delivers integrated managed IT, cybersecurity, cloud services, compliance support, and end-user solutions designed to stand up to audits, incidents, and growth. Audited to UCS/SOC 2 Type II standards and examined by the FFIEC, Locknet is trusted by clients and regulators alike for its consistency, responsiveness, and partnership-driven approach.

Locknet exists to provide clarity, confidence, and peace of mind when failure is not an option.

Equal Employment Opportunity

Locknet Managed IT is committed to equal employment opportunity for all applicants and employees without regard to race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by applicable law. We support both the letter and the spirit of this commitment.

Ready to Grow Your IT Career and Make a Real Impact?

Apply today at www.locknetmanagedit.com and join a team that values service, security, and continuous learning.