Systems Administrator I
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to decide what goes into lists. For Responsibilities: essential duties & responsibilities includes many bullet-like sentences but not formatted as list. We could convert each sentence into
- . That would be a list. The instruction: "Use
- for any list of duties/requirements/benefits". So if we have duties, we should make a list. Similarly for Requirements: we have many items; we could make a list. For Benefits: we have a paragraph; maybe we can keep as
but if it's a list we could list. The Benefits Summary is a paragraph describing benefits; we can keep as
. For Pay: we have compensation summary paragraph; could keep as
.
We must not create sections with filler. Ensure each heading has substantive content.
Let's extract content:
Job Summary paragraph: "The Systems Administrator I is a senior individual-contributor role responsible for the reliability, security, and continuous improvement of 24 Hour Fitness end-user technology services. This position serves as the primary Tier 2 escalation point for complex Support Center issues, providing advanced troubleshooting and operational guidance to frontline staff, while also administering, improving, and evolving core workplace technology platforms--including endpoint management, identity and access, and collaboration tools. The role partners with internal teams and vendors to execute service transitions, standardize and operationalize processes, and drive device and application lifecycle activities that improve user experience, reduce recurring incidents, and strengthen operational performance."
That's About the role.
Responsibilities: Essential Duties & Responsibilities section includes multiple paragraphs grouped by categories: Enterprise Systems and Identity Administration (with sub-bullets), Advanced Technical Escalation & Tier 2 Support, Project Operationalization and Lifecycle Management. We could flatten each bullet into list items.
Let's list them:
Enterprise Systems and Identity Administration:
- Identity and Access (IAM): Administer user lifecycle processes, including provisioning and deprovisioning within Okta, Entra ID, and Active Directory.
- Endpoint Management: Maintain compliance, security (Trend Vision One), and patching across the fleet using HCL BigFix Lifecycle and JAMF.
- Print and Software Governance: Administer the printer management environments and monitor software deployment (Microsoft/Adobe/etc.) for license compliance and optimization.
- Operational Monitoring: Use tools like Power BI Dashboards, Endpoint Management systems, and SolarWinds to detect and address issues before they affect club operations.
Advanced Technical Escalation & Tier 2 Support:
- Tier 2 Technical Anchor: Serve as the primary Tier 2 technical escalation resource for the IT Support Center; resolve complex issues across Windows, macOS, mobile devices, enterprise systems, and applications.
- Knowledge Operationalization: Translate technical resolutions into SOPs and Knowledge Base articles to improve First Day Resolution metrics.
- SLA and OLA Compliance: Manage the escalated ticket queue to meet or exceed all SLAs and OLAs.
- Feedback and Coaching: Review Tier 1 escalations and provide coaching, feedback, and improved troubleshooting methods to Support Center Specialists.
- Vendor Coordination: Coordinate with external vendors to drive resolution of high-impact incidents and maintain effective working relationships.
Project Operationalization and Lifecycle Management:
- Pilot Validation: Lead pilot efforts by testing new technology in live club environments to mitigate risks before mass production release.
- Service Transition: Partner with Infrastructure and Application teams to ensure new initiatives meet defined support models and documentation standards.
- Asset Lifecycle Governance: Execute the end-user device refresh policy, ensuring hardware standards are maintained and assets are properly decommissioned or returned to service.
- IT Provisioning and Logistics (ITPL) Integration: Collaborate with ITPL to forecast inventory, coordinate equipment delivery, and align lifecycle execution with strategic initiatives.
We could also include Organizational Relationships as part of Responsibilities? It's separate but could be part of Responsibilities. However we could make a separate section maybe "Organizational Relationships". But headings limited to given list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Qualifications maybe separate from Requirements? The posting has "Required Qualifications" with sub-sections: Minimum Knowledge, Skills and Abilities; Preferred Technical Proficiency; Education / Certifications; Experience / Qualifications. We could map to Requirements (maybe includes knowledge, skills, abilities, education, experience). Skills maybe separate list of skills. But we can combine.
We need to avoid thin sections. Perhaps we make one Requirements section that includes all required qualifications (knowledge, skills, abilities, education/certifications, experience). And maybe a Skills section for preferred technical proficiency? But that could be thin. Better to include everything under Requirements.
Thus we will have sections: About the role (job summary), Responsibilities (essential duties + organizational relationships maybe), Requirements (required qualifications), Benefits (benefits summary), Pay (compensation summary). No Schedule.
Now we need to format.
For Responsibilities, we can make a
with - items for each bullet. Could also include the organizational relationships as list items.
Organizational Relationships bullet list:
- Reports Directly To The Director, Workplace Technology Management.
- Serves As The Primary Tier 2 Technical Liaison To The Manager, IT Solutions Delivery To Support Frontline Operations.
- Maintains Collaborative, Cross-functional Relationships With:
- IT Support Center: Provides advanced escalation support, technical coaching, and documentation for Support Center Specialists.
- Project & Engineering Teams: Partners with Infrastructure, Applications, and Security teams to test and operationalize new technology initiatives.
- Field Operations: Collaborates with Club General Managers to execute pilot validation protocols and resolve systemic, club-level issues.
- Lifecycle Partners: Works with IT Provisioning & Logistics (ITPL) and Facilities to coordinate asset movement and hardware refresh activities.
- Vendor Management: Coordinates technical engagement and issue resolution with key vendors.
- This position supports all 24 Hour Fitness departments and has no direct reports.
We could flatten.
Now Requirements: we need to list Minimum Knowledge, Skills and Abilities items (each bullet). Then Preferred Technical Proficiency, Education/Certifications, Experience/Qualifications.
We'll make a
with each item.
Let's extract Minimum Knowledge, Skills and Abilities bullet points:
- Technical Proficiency: Skilled in managing Windows and Apple endpoints, Microsoft 365, HCL BigFix, JAMF, Microsoft Entra ID, Okta for endpoint and identity management, practical knowledge of TCP/IP, proficiency with network health diagnostic tools (Meraki/SolarWinds).
- Infrastructure and Hardware: Field-facing hardware: PCs, POS, Wi-Fi Access Points, Printers.
- Analytical Problem-Solving: Employs a systematic approach to problem-solving, utilizing strong analytical skills to diagnose Tier 2 escalations, identify root causes for systemic trends, and implement effective solutions. Exhibits the ability to think critically and make informed decisions under pressure.
- Project Management: Demonstrates proficiency in planning, executing, and overseeing multiple high-impact projects while meeting strict SLA/OLA deadlines.
- Effective Communication: Articulates technical concepts in a manner that is accessible to both technical and non-technical audiences. Excels in verbal and written communication, ensuring clarity, coherence, and impact in all forms of messaging.
- Interpersonal Skills: Demonstrates proficiency in working collaboratively with both technical and non-technical teams, ensuring alignment and cohesive efforts towards shared goals.
- Adaptability and Resilience: Exhibits the ability to adapt to changing circumstances and overcome challenges with resilience.
- Vendor Management: Demonstrates the ability to manage vendor relationships and SLAs to support organizational needs.
- Time Management: Manages time efficiently, with the ability to juggle multiple priorities and tasks in a dynamic environment. Exhibits strong organizational skills, prioritizing tasks based on urgency and strategic importance.
- Continuous Learning: Maintains a commitment to ongoing professional development. Demonstrates a proactive approach to learning and self-improvement.
Preferred Technical Proficiency: Windows operating systems, Windows Server and Active Directory administration, TCP/IP networking, server administration, and security concepts.
Education / Certifications:
- Minimum High School diploma or G.E.D.
- Microsoft Certified Professional (MCP), Computing Technology Industry Association (CompTIA) A+ certification, or equivalent technical training.
- Preferred BS or associate's degree--preferably in Computer Science or technology-related field.
- Cisco Certified Network Associate (CCNA) certification.
- Helpdesk related training courses.
- Management and leadership training.
- Information Technology Infrastructure Library (ITIL) certification.
Experience / Qualifications:
- Minimum 3-5 years of experience in IT technical support or systems administration.
- 1+ years of hands-on experience with enterprise management tools (BigFix, JAMF, or Okta).
- 2+ years of customer service experience in a high-volume technical environment.
- Preferred 5+ years of experience as a 24 Hour Fitness Support Center Specialist.
- 2+ years of experience supervising technical staff.
- 5+ years of experience customer service.
Physical Demands/ Environmental Conditions etc. Not required to include? It's substantive but not under given headings. Could be part of Requirements? Might be considered "Requirements". But we could include as list items under Requirements as well. However the instruction: "Use - for any list of duties/requirements/benefits". Physical demands could be considered requirements. We'll include them.
Physical Demands/ Environmental Conditions:
- High volume data entry and computer related work, up to 7-8 hours per day.
- Normal day-to-day business operations: using a keyboard, walking, bending, and reaching.
- Frequent work outside of typical business hours.
- Must be able to lift up to 50 pounds.
- Travel Requirement: Minimal travel required for meetings and club visits or refreshes.
We'll include
for prose. We need to decide what goes into lists. For Responsibilities: essential duties & responsibilities includes many bullet-like sentences but not formatted as list. We could convert each sentence into
- for any list of duties/requirements/benefits". So if we have duties, we should make a list. Similarly for Requirements: we have many items; we could make a list. For Benefits: we have a paragraph; maybe we can keep as
but if it's a list we could list. The Benefits Summary is a paragraph describing benefits; we can keep as
. For Pay: we have compensation summary paragraph; could keep as
. We must not create sections with filler. Ensure each heading has substantive content. Let's extract content: Job Summary paragraph: "The Systems Administrator I is a senior individual-contributor role responsible for the reliability, security, and continuous improvement of 24 Hour Fitness end-user technology services. This position serves as the primary Tier 2 escalation point for complex Support Center issues, providing advanced troubleshooting and operational guidance to frontline staff, while also administering, improving, and evolving core workplace technology platforms--including endpoint management, identity and access, and collaboration tools. The role partners with internal teams and vendors to execute service transitions, standardize and operationalize processes, and drive device and application lifecycle activities that improve user experience, reduce recurring incidents, and strengthen operational performance." That's About the role. Responsibilities: Essential Duties & Responsibilities section includes multiple paragraphs grouped by categories: Enterprise Systems and Identity Administration (with sub-bullets), Advanced Technical Escalation & Tier 2 Support, Project Operationalization and Lifecycle Management. We could flatten each bullet into list items. Let's list them: Enterprise Systems and Identity Administration: - Identity and Access (IAM): Administer user lifecycle processes, including provisioning and deprovisioning within Okta, Entra ID, and Active Directory. - Endpoint Management: Maintain compliance, security (Trend Vision One), and patching across the fleet using HCL BigFix Lifecycle and JAMF. - Print and Software Governance: Administer the printer management environments and monitor software deployment (Microsoft/Adobe/etc.) for license compliance and optimization. - Operational Monitoring: Use tools like Power BI Dashboards, Endpoint Management systems, and SolarWinds to detect and address issues before they affect club operations. Advanced Technical Escalation & Tier 2 Support: - Tier 2 Technical Anchor: Serve as the primary Tier 2 technical escalation resource for the IT Support Center; resolve complex issues across Windows, macOS, mobile devices, enterprise systems, and applications. - Knowledge Operationalization: Translate technical resolutions into SOPs and Knowledge Base articles to improve First Day Resolution metrics. - SLA and OLA Compliance: Manage the escalated ticket queue to meet or exceed all SLAs and OLAs. - Feedback and Coaching: Review Tier 1 escalations and provide coaching, feedback, and improved troubleshooting methods to Support Center Specialists. - Vendor Coordination: Coordinate with external vendors to drive resolution of high-impact incidents and maintain effective working relationships. Project Operationalization and Lifecycle Management: - Pilot Validation: Lead pilot efforts by testing new technology in live club environments to mitigate risks before mass production release. - Service Transition: Partner with Infrastructure and Application teams to ensure new initiatives meet defined support models and documentation standards. - Asset Lifecycle Governance: Execute the end-user device refresh policy, ensuring hardware standards are maintained and assets are properly decommissioned or returned to service. - IT Provisioning and Logistics (ITPL) Integration: Collaborate with ITPL to forecast inventory, coordinate equipment delivery, and align lifecycle execution with strategic initiatives. We could also include Organizational Relationships as part of Responsibilities? It's separate but could be part of Responsibilities. However we could make a separate section maybe "Organizational Relationships". But headings limited to given list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Qualifications maybe separate from Requirements? The posting has "Required Qualifications" with sub-sections: Minimum Knowledge, Skills and Abilities; Preferred Technical Proficiency; Education / Certifications; Experience / Qualifications. We could map to Requirements (maybe includes knowledge, skills, abilities, education, experience). Skills maybe separate list of skills. But we can combine. We need to avoid thin sections. Perhaps we make one Requirements section that includes all required qualifications (knowledge, skills, abilities, education/certifications, experience). And maybe a Skills section for preferred technical proficiency? But that could be thin. Better to include everything under Requirements. Thus we will have sections: About the role (job summary), Responsibilities (essential duties + organizational relationships maybe), Requirements (required qualifications), Benefits (benefits summary), Pay (compensation summary). No Schedule. Now we need to format. For Responsibilities, we can make a
- with
- items for each bullet. Could also include the organizational relationships as list items.
Organizational Relationships bullet list:
- Reports Directly To The Director, Workplace Technology Management.
- Serves As The Primary Tier 2 Technical Liaison To The Manager, IT Solutions Delivery To Support Frontline Operations.
- Maintains Collaborative, Cross-functional Relationships With:
- IT Support Center: Provides advanced escalation support, technical coaching, and documentation for Support Center Specialists.
- Project & Engineering Teams: Partners with Infrastructure, Applications, and Security teams to test and operationalize new technology initiatives.
- Field Operations: Collaborates with Club General Managers to execute pilot validation protocols and resolve systemic, club-level issues.
- Lifecycle Partners: Works with IT Provisioning & Logistics (ITPL) and Facilities to coordinate asset movement and hardware refresh activities.
- Vendor Management: Coordinates technical engagement and issue resolution with key vendors.
- This position supports all 24 Hour Fitness departments and has no direct reports.
We could flatten.
Now Requirements: we need to list Minimum Knowledge, Skills and Abilities items (each bullet). Then Preferred Technical Proficiency, Education/Certifications, Experience/Qualifications.
We'll make a
- with each item.
Let's extract Minimum Knowledge, Skills and Abilities bullet points:
- Technical Proficiency: Skilled in managing Windows and Apple endpoints, Microsoft 365, HCL BigFix, JAMF, Microsoft Entra ID, Okta for endpoint and identity management, practical knowledge of TCP/IP, proficiency with network health diagnostic tools (Meraki/SolarWinds).
- Infrastructure and Hardware: Field-facing hardware: PCs, POS, Wi-Fi Access Points, Printers.
- Analytical Problem-Solving: Employs a systematic approach to problem-solving, utilizing strong analytical skills to diagnose Tier 2 escalations, identify root causes for systemic trends, and implement effective solutions. Exhibits the ability to think critically and make informed decisions under pressure.
- Project Management: Demonstrates proficiency in planning, executing, and overseeing multiple high-impact projects while meeting strict SLA/OLA deadlines.
- Effective Communication: Articulates technical concepts in a manner that is accessible to both technical and non-technical audiences. Excels in verbal and written communication, ensuring clarity, coherence, and impact in all forms of messaging.
- Interpersonal Skills: Demonstrates proficiency in working collaboratively with both technical and non-technical teams, ensuring alignment and cohesive efforts towards shared goals.
- Adaptability and Resilience: Exhibits the ability to adapt to changing circumstances and overcome challenges with resilience.
- Vendor Management: Demonstrates the ability to manage vendor relationships and SLAs to support organizational needs.
- Time Management: Manages time efficiently, with the ability to juggle multiple priorities and tasks in a dynamic environment. Exhibits strong organizational skills, prioritizing tasks based on urgency and strategic importance.
- Continuous Learning: Maintains a commitment to ongoing professional development. Demonstrates a proactive approach to learning and self-improvement.
Preferred Technical Proficiency: Windows operating systems, Windows Server and Active Directory administration, TCP/IP networking, server administration, and security concepts.
Education / Certifications:
- Minimum High School diploma or G.E.D.
- Microsoft Certified Professional (MCP), Computing Technology Industry Association (CompTIA) A+ certification, or equivalent technical training.
- Preferred BS or associate's degree--preferably in Computer Science or technology-related field.
- Cisco Certified Network Associate (CCNA) certification.
- Helpdesk related training courses.
- Management and leadership training.
- Information Technology Infrastructure Library (ITIL) certification.
Experience / Qualifications:
- Minimum 3-5 years of experience in IT technical support or systems administration.
- 1+ years of hands-on experience with enterprise management tools (BigFix, JAMF, or Okta).
- 2+ years of customer service experience in a high-volume technical environment.
- Preferred 5+ years of experience as a 24 Hour Fitness Support Center Specialist.
- 2+ years of experience supervising technical staff.
- 5+ years of experience customer service.
Physical Demands/ Environmental Conditions etc. Not required to include? It's substantive but not under given headings. Could be part of Requirements? Might be considered "Requirements". But we could include as list items under Requirements as well. However the instruction: "Use
- for any list of duties/requirements/benefits". Physical demands could be considered requirements. We'll include them. Physical Demands/ Environmental Conditions: - High volume data entry and computer related work, up to 7-8 hours per day. - Normal day-to-day business operations: using a keyboard, walking, bending, and reaching. - Frequent work outside of typical business hours. - Must be able to lift up to 50 pounds. - Travel Requirement: Minimal travel required for meetings and club visits or refreshes. We'll include
- items for each bullet. Could also include the organizational relationships as list items.
Organizational Relationships bullet list:
- Reports Directly To The Director, Workplace Technology Management.
- Serves As The Primary Tier 2 Technical Liaison To The Manager, IT Solutions Delivery To Support Frontline Operations.
- Maintains Collaborative, Cross-functional Relationships With:
- IT Support Center: Provides advanced escalation support, technical coaching, and documentation for Support Center Specialists.
- Project & Engineering Teams: Partners with Infrastructure, Applications, and Security teams to test and operationalize new technology initiatives.
- Field Operations: Collaborates with Club General Managers to execute pilot validation protocols and resolve systemic, club-level issues.
- Lifecycle Partners: Works with IT Provisioning & Logistics (ITPL) and Facilities to coordinate asset movement and hardware refresh activities.
- Vendor Management: Coordinates technical engagement and issue resolution with key vendors.
- This position supports all 24 Hour Fitness departments and has no direct reports.
We could flatten.
Now Requirements: we need to list Minimum Knowledge, Skills and Abilities items (each bullet). Then Preferred Technical Proficiency, Education/Certifications, Experience/Qualifications.
We'll make a