Systems Administrator/Hardware Technician

About the Role

IDEMIA National Security Solutions is seeking a Systems Administrator/Hardware Technician with an Active Secret Security Clearance to maintain and support IT systems and highly specialized passport personalization hardware, including laser engravers. These positions operate at U.S. State Department Passport Offices and Agencies through regional service centers across the U.S. The individual will work independently as a seasoned resource, providing technical expertise and support for hardware, software, and systems at assigned facilities.

Responsibilities

• Plan, install, train, support, monitor, and maintain hardware (servers, workstations) and software, including applications like Active Directory, SCCM, and Oracle/SQL databases.
• Provide reporting on server/workstation rebuilds, manage Windows, VMware, and NetApp Filers, and coordinate IT-related risk management (e.g., power outages, natural disasters).
• Plan and execute upgrades, perform monthly data restores, replace hardware/software components, and manage consolidation/decommissioning of systems.
• Conduct backups, restores, purges, and ongoing management of data, systems, software, and hardware.
• Monitor and document server/workstation performance, maintain site topology configurations, and provide security services (vulnerability remediation, Symantec Endpoint Protection compliance).
• Maintain hardware (servers, workstations, printers, scanners) and provide Active Directory account/password administration.
• Create and maintain technical documentation, diagrams, and system configurations.
• Ensure system availability, efficiency, and provide technical support for testing and evaluation.
• Document and report on support activities, track trouble calls, and conduct maintenance on card printers and related equipment.

Requirements

• U.S. Citizenship (no dual citizenship) and an active Secret Security Clearance.
• 8 years of experience as a Systems Administrator or Network Engineer, with knowledge of Cisco switching/routing and firewall technology.
• BA/BS degree in Information Technology.
• CompTIA A+ Certification.