IT System Administrator / Engineer

About the role

The IT Systems Administrator/Engineer is a hands-on technical expert responsible for supporting identity systems, provisioning devices, and maintaining secure, reliable Information Technology operations across both in-office and remote environments. The administrator also enables cloud-based infrastructure, conference room technology, and core networking to ensure seamless collaboration and system performance.

Essential Responsibilities

• Champion Enterprise Values: Lead with and model SSB&T’s core values, embedding them into data strategy, governance, and team culture
• Integrate SaaS applications into SSO platforms
• Implement and maintain MFA and basic conditional access policies
• Troubleshoot authentication, login, and identity-related issues
• Ensure identity systems remain secure, reliable, and aligned with company policies
• Provision and configure workstations, laptops, and mobile devices (Mac and Windows)
• Apply and manage device policies
• Set up and support Wi-Fi networks, VPN clients, and basic networking
• Configure and troubleshoot printers, peripherals, and office technology
• Maintain accurate asset inventory and lifecycle documentation
• Operate within cloud environments such as Microsoft Azure or AWS
• Manage virtual machines, file storage, and backup processes
• Maintain infrastructure health and escalate issues when needed
• Set up and maintain Zoom Rooms and Microsoft Teams Rooms
• Configure and support AV equipment including displays, cameras, microphones, and speakers
• Troubleshoot live meeting issues and ensure reliable hybrid meeting experiences

Candidate Requirements

• 5 – 7 years of in Information Technology systems administration or engineering
• Hands-on SSO implementation experience (DUO, Okta, or Entra ID)
• Direct experience with device provisioning and system set up (not just support)
• Experience supporting remote workforce environments and collaboration tools
• Strong understanding of identity management, role-based access, endpoint management, and Information Technology operations
• Experience with Mac and Windows device provisioning
• Experience with Intune, Jamf, or similar MDM/endpoint management tools
• Strong troubleshooting skills across hardware, software, and network layers
• Able to work independently, proactively, and resourcefully
• Able to adapt to growing business needs and structural changes

Candidate Preferred Qualifications

• Experience in mid-size companies (200 – 2,000 employees), MSPs, or scaling startups
• Familiarity with Azure AD/Entra ID, AWS, or hybrid cloud environments
• Experience supporting Zoom Rooms or Microsoft teams Rooms
• Experience with scripting or automation (PowerShell, Bash, Python)
• Exposure to security best practices and compliance frameworks
• Experience using SAML and OAuth
• Experience with identity access management and MFA systems (DUO, Okta, and/or Microsoft Entra ID)
• Experience with managing VOIP phone systems (Zoom, Teams, or similar)
• Strong documentation habits and process-oriented mindset