Systems Administrator

About the role

This hands-on technical position drives the success of IT operations and integrations with Kestra firms. The Systems Administrator will report to the Head of Shared Service Infrastructure, troubleshoot and diagnose a variety of infrastructure issues in a fast-paced environment, assist with overall technology strategy, and foster open communications and collaboration within the infrastructure team, technology department, and organization.

Responsibilities

• Demonstrate technology initiatives and progress to managers and executives.
• Administer Intune and Endpoint Manager for Windows and mobile devices.
• Manage and administer Azure AD accounts.
• Ensure the proper functionality of systems including email hosting, servers, and internal network.
• Assist in administering call flows and call routing.
• Support Tier 1 and 2 technicians in troubleshooting system-related issues.
• Handle on-boarding and off-boarding IT processes for employees.
• Recommend improvements to existing systems and new technologies.
• Document and maintain records of current in-production systems and technology.
• Install network cabling, equipment, and provide ongoing support.

Requirements

• Direct experience as an account administrator for Office 365.
• Direct experience managing and troubleshooting Azure AD and Intune/Endpoint Manager.
• Experience administering RingCentral is a plus.
• Experience deploying and administering Windows Autopilot is a plus.
• Managing SSL certificates.
• Email hosting and troubleshooting (spam filtering, DKIM, SPF); direct experience migrating mailboxes to Exchange Online (O365) is a plus.
• Configuring and supporting Windows Servers in a production environment.
• Strong communication skills and experience detailing technology initiatives to multiple stakeholders.
• Grasp of industry best practices for backups, network security, patch management, monitoring, and documentation.
• Strong customer service presence and commitment to quality of service and follow-through.
• Ability, willingness, and desire to learn and embrace new, unfamiliar, or emerging technologies.
• Willingness to travel up to 25%.

Benefits

• Competitive pay and benefits with a large employer (over 1,600 employees nationwide).
• 401(k) and health insurance.
• Opportunities for training, development, and long-term growth within the firm.
• Tuition reimbursement for qualified expenses.
• Supportive, collaborative environment committed to professional excellence.

Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra, as well as 1 year in their current role unless approved by an EVP.