Systems Administrator

About the role

The Systems Administrator II maintains and supports technical infrastructure, hardware, and system software components in a forward-thinking, innovative culture.

Responsibilities

• Analyze, troubleshoot, and resolve system hardware, software, and networking issues.
• Configure, optimize, fine-tune, and monitor operating system software and servers; provide recommendations for improvements.
• Manage and coordinate tech support tickets and the escalation process between tier 2 and tier 3 support.
• Perform system maintenance tasks such as system back-ups, recovery, and file maintenance.
• Administer phone, fax, email, operating systems, applications, and Active Directory.
• Create and update documentation for end-users and procedural purposes.
• Configure, test, and deploy software packages.
• Assist with writing policies, procedures, and technical documentation.
• Train new team members.
• Assist with networking changes and equipment replacements.
• Perform special projects and other duties as assigned.

Requirements

• Bachelor’s degree in computer science or equivalent experience preferred.
• Cisco Certified Network Administrator (CCNA) is a plus.
• 2–4 years’ experience working with a wide variety of hardware and software systems.

Skills

Core Competencies

• Trust: Build trust through honest and caring actions; consistently do the right thing.
• Communication: Seek understanding to convey messages and information to others in a caring and constructive manner.
• Client Focus: Establish meaningful relationships with clients (internal and external) by supporting their unique potential and delivering an impactful experience.
• Teamwork: Contribute to the success of the organization by effectively influencing others and uplifting their experiences and unique strengths.

Technical Competencies

• Business & Technology Knowledge: Invest in the development of technical knowledge, understand business needs to make informed decisions, and deliver technology solutions, including effective related processes and procedures.
• Problem Solving: Ability to efficiently identify problem(s), leverage resources to determine root cause(s), and propose and implement solutions or improvements.

Benefits

• Health, dental, and vision insurance.
• Paid parental leave and supportive new-parent benefits.
• Company-paid continuing education and tuition reimbursement.
• 401k profit sharing: annual lump-sum contribution to every full-time employee’s 401k, regardless of personal contributions.
• Generous paid time off in addition to paid holidays.
• Paid volunteer time off and employee matching gifts to charities.
• Inclusion and belonging programs, including a paid Diversity Day, Employee Resource Groups, and development programs.
• Annual merit increases and promotion opportunities.
• Discretionary bonus opportunity.

At this time, the company is not considering candidates who require any type of immigration sponsorship.