Systems Administrator

About the Role

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Norfolk, VA.

How a Systems Administrator Will Make an Impact

• Maintains an organization's computer systems' workflows and is responsible for the upkeep, configuration and reliable operation of computer systems
• Work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 1/2/3 support of Windows workstations and Windows/Linux servers, including Web servers, network attached storage devices, and stored data in support of business processing requirements

Job Duties

• Systems administration of desktop and server systems connected to local and wide area networks
• Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions
• Provide support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure and any processes related to these systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1, Tier 2 and Tier 3 problem identification, diagnosis and resolution
• Provide support for the escalation and communication of status to agency management and internal customers
• Provide Installation of PC hardware, Server hardware, and network connections
• Install/load operating system and application software using PowerShell, PDQ, or MECM (SCCM) software deployment tools
• Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore
• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
• Perform software installations and upgrades to Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures, licensing, and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products
• Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports
• Conduct routine and emergency maintenance of assigned data center or end user equipment
• Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers
• Collaborate and contribute to the development, administration, and testing of backup and recovery plans
• Ensure systems are secure to STIG guidelines and security patches by reviewing ACAS scans and working with ISSO's to mitigate findings
• Maintain operational, configuration, and other standard operating procedures (SOPs)
• Document providing clear working and resolution notes to all tickets and issues worked in a support ticket
• Verify system availability with existing Enterprise tools

Requirements

• Bachelor's Degree and 5+ years of relevant experience or an equivalent combination of education and years of experience
• Must have Security+ certification or DoD 8570 Level II equivalent within 90 days of hire
• TS/SCI Clearance required and eligibility to obtain CI Poly
• Must be able to obtain System Administrator Accounts and access as required by customer within 90 days of hire
• RHEL, Windows, and/or Storage administration experience
• Experience working with trouble ticket reporting and tracking systems such as Service+
• Ability to respond to after hour calls "provide on-call support" based upon contract requirements
• Ability to support site contract hours, which is based upon contract requirements
• Ability to travel 0-20% to local area sites as well as other locations with similar architecture/footprint
• Strong documentation skills, experience working with MS office products especially Excel, Outlook, and Word
• Strong customer support and communication skills providing support to end users
• Ability to prioritize and execute tasks in a high-pressure environment
• US Citizenship Required

Desired Skills

• Experience in imagery intelligence domain a plus
• Ability to create and modify scripts in multiple disciplines on Windows, and Linux systems
• Knowledge of the Customer's processes and procedures and of the Customer's production systems a plus
• Ability to prioritize and execute tasks in a high-pressure environment
• Ability to function as a team member and independently
• Prefer skills in one or more of the following: Window desktop OS, Windows Server, Powershell, Red Hat, SQL, and Imagery Production Chain
• General knowledge of database administration, network administration and possess network configuration management skills
• Must maintain a valid US passport

Physical Requirements

• The employee will need to be able to lift/move/carry equipment as necessary (max 65 pounds)

Work Location

On Customer Site, USA VA Norfolk. Travel required: 10-25%. Telecommuting options: Onsite.

Benefits

• Comprehensive benefits and wellness packages, including a variety of medical plan options, some with Health Savings Accounts, dental plan options, and a vision plan
• 401K with company match, offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits
• Full flex work weeks where possible
• Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
• AI-powered career tool that identifies career steps and learning opportunities
• Internal mobility team focused on helping you achieve your career goals
• Award-winning culture of innovation and a military-friendly workplace

Pay

The likely salary range for this position is $97,968 - $129,950. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.