Systems Administrator

About the role

The mid-level Systems Administrator is responsible for the administration, maintenance, and operational support of the organization’s Windows, Active Directory, and Azure environments. This role provides L2/L3 escalation within the Infrastructure and Security team and works under the guidance of the Lead SysAdmin/Architect to ensure stable, secure, and reliable infrastructure operations across North America. The ideal candidate brings strong systems administration experience with solid Azure skills and good networking fundamentals.

Location: Montréal, QC or Philadelphia, PA • Department: IT • Reports to: IT Infrastructure Manager • Works under the guidance of: Lead Systems Administrator / Architect • Position Type: Full-Time

Responsibilities

• Administer and maintain Windows Server, Active Directory, DNS, and DHCP.
• Perform daily operational tasks in Azure/Entra, including VM management, VNet/NSG configuration, storage, monitoring, and backups.
• Support and troubleshoot issues involving Azure hybrid identity (Entra Connect).
• Provide L2/L3 escalation for systems-related incidents and service requests.
• Monitor system health, performance, and capacity; apply patches and updates.
• Perform backup/restore operations and ensure recovery readiness.
• Conduct log analysis and root-cause troubleshooting using Azure Monitor, Log Analytics, and OS-level logs.
• Collaborate with other SysAdmins, network, security, web/application, and SQL teams.
• Support infrastructure-related components of business applications and peripheral systems (e.g., integrations, printers, and warehouse/RF devices).
• Follow standards and direction set by the Lead SysAdmin/Architect.
• Document system configurations, procedures, and troubleshooting steps.

Requirements

• 3–6 years of hands‑on experience in a Systems Administrator role, including at least 3 years working with Microsoft Azure in an operational capacity.
• Strong experience with Windows Server and Active Directory administration (users, groups, OUs, GPO basics, DNS/DHCP).
• Solid understanding of networking fundamentals (IP addressing, subnets, routing basics, firewall concepts, DNS).
• Operational experience with Microsoft Azure, including: Virtual Machines; VNets, NSGs, routing basics; Azure Backup; Azure Monitor and basic Log Analytics; Hybrid identity components (Entra Connect); Microsoft 365 administration (Exchange Online, SharePoint, Teams).
• Experience supporting enterprise or mid-sized environments (1000–5000 users preferred).
• Strong troubleshooting and analytical abilities, especially log-driven debugging.
• Basic PowerShell scripting for administration tasks.
• Ability to handle L2/L3 support independently while collaborating with senior team members.

Qualifications

• Experience with Linux or Unix appliances (bonus only).
• Familiarity with Cloudflare concepts (DNS, WAF).
• Basic understanding of SQL connectivity troubleshooting.
• Experience working in ITIL-driven or structured operational environments.

Skills

• Strong problem-solving and analytical thinking.
• Effective collaboration and communication.
• Adaptability and willingness to learn.
• Attention to detail and adherence to standards.
• Ability to manage multiple tasks in a dynamic environment.

Schedule

Schedule: Monday–Friday during regular business hours, with the ability to perform administrative duties and maintenance outside business hours as required.