SYSTEMS ADMINISTRATOR

About the role

The IT System Administrator is responsible for implementing new software solutions that enhance organizational productivity and efficiency using the latest technology and automation. This role plays a critical role in maintaining and improving the organization's IT infrastructure to ensure secure, reliable, and efficient operations. The System Administrator provides level two escalation for sophisticated issues, where level one support techs are not able to handle.

Responsibilities

• Support IT project management with hands-on system integrations and technical skills, including experience with API integration and HL7 integrations.
• Support IT project management, including deployments, migrations, for various software.
• Administer, monitor, and maintain servers, networks, and system infrastructure.
• Install, configure, and maintain software, SCCS applications, servers, firewalls.
• Troubleshoot system and network issues, providing timely resolution to minimize downtime.
• Aid with backups, disaster recovery plans, and data restoration.
• Maintain network performance, identify issues, and optimize system efficiency.
• Configure and manage VPNs for all branch offices, including connection to datacenter.

Requirements

• Master’s degree in Information Technology, Computer Science, or equivalent experience.
• Minimum of 5 - 10 years of experience in systems administration or similar IT role.
• Experience with creating SQL queries.
• Strong understanding of Windows Server, Microsoft 365, Exchange, Intune, Sharepoint.
• Experience with firewalls, networking (LAN/WAN), VPN, and switch configuration.
• Proficiency with Microsoft operating systems, enterprise antivirus, and cloud-based tools.
• Knowledge of cybersecurity best practices, including encryption, access control, and incident response.
• Ability to troubleshoot and resolve hardware, software, and network issues efficiently.
• Strong organizational and documentation skills.
• Excellent communication and customer service skills.

Preferred Experience

• Integrations involving, or to/from the following: Netsuite, myEvolv, or other Electronic Medical Records software, Salesforce, Tableau, Mulesoft, tPaylocity.
• Experience using: HyperV, VMware, Salesforce, MyEvolv, or other EHR/EMR systems, Tableau.

Core Competencies

• Technical Expertise: Demonstrates strong problem-solving and diagnostic abilities.
• Security Awareness: Applies cybersecurity practices to protect organizational data.
• Communication: Explains technical concepts clearly to non-technical users.
• Accountability: Ensures timely completion of tasks and maintains system reliability.
• Adaptability: Responds effectively to changing technology needs and priorities.

Physical Requirements

• Ability to drive a motor vehicle without restrictions, often in heavy traffic and frequently long distances (one hour or more).
• Senses of vision, hearing, and smell sufficient to regularly operate a motor vehicle, to visualize threats in the environment and operate safely.
• Ability to lift up to 30 pounds.
• Regularly required to sit, stand, climb stairs (1 or more flights), and walk.
• Regularly required to sit and use computer in office or home settings.