Systems Accountant/Access & Resource Coordinator (ARC)

Essential Duties & Responsibilities

• Manage system access for Finance and HR in alignment with ServiceFirst standards.
• Conduct regular audits of system security, workflow permissions, and P‑Card access across Finance and HR.
• Create and manage processes for removing access for terminated employees, including coordination with HR notifications.
• Process and validate access request forms, including Customer Billing Management System access requests.
• Aid customers with required documentation and serve as the primary business contact for access‑related questions.

Systems Administration & Process Ownership

• Manage the Source and ensure accuracy of system setup.
• Oversee the Department Change Tree process, including updates to the organizational chart.
• Enter and maintain Payroll Retroactive Transactions as required.
• Maintain documentation of business processes and manage website content to ensure customers have current, accurate guidance.

Reporting, Analytics, and Technical Support

• Serve as an advanced resource for Excel, Power BI, SQL, and VBA to support financial and operational reporting.
• Aid departments with metrics, including service data submissions and ticket‑to‑closure timelines.
• Help define and maintain service level standards, including criteria for appropriate ticket closure.
• Support the development, maintenance, and optimization of reports generated through the university’s Service Delivery platform.

Continuous Improvement & Innovation

• Explore, learn, and assist with the development of AI‑driven tools and automations to improve business processes.
• Identify opportunities to streamline workflows, enhance data accuracy, and reduce manual effort.
• Collaborate with Finance, HR, and IT to implement system improvements and ensure alignment with organizational needs.