Access Management Coordinator / System User Credentialing Specialist

Core Job Responsibilities

• Create, assign, and maintain usernames, passwords, and system roles for multiple AR systems.
• Ensure role-based access aligns with job duties and organizational policies.
• Maintain accurate logs of all access requests, approvals, and changes.
• Follow internal security protocols and CMS/Medicare compliance standards for system access.
• Monitor for unauthorized access, credential misuse, or security risks.
• Ensure password policies (expiration, complexity) are enforced.
• Set up new users quickly and accurately across all required AR systems.
• Disable or modify access when employees change roles or leave the organization.
• Cook with HR, IT, and department managers to validate access needs.
• Aid users with login issues, password resets, and access errors.
• Serve as the liaison between staff and system vendors for access-related issues.
• Provide guidance on system navigation related to login/authentication.

Education & Experience

• Highschool Diploma or higher.
• Experience in: Healthcare AR, billing, or revenue cycle, IT access management or credentialing, Healthcare compliance or payer portal administration, Familiarity with AR systems such as: Clearinghouses (Waystar, Availity, Change Healthcare), Payer portals (Medicare, Medicaid, UHC, BCBS), Billing/claims management systems.
• Strong understanding of: Password policies, and security protocols, Role-based access control (RBAC), HIPAA and CMS security requirements.
• High attention to detail and accuracy, Strong organizational and documentation skills, Ability to manage multiple requests simultaneously, Excellent communication with both technical and non-technical staff, Discretion and professionalism when handling sensitive information, Familiarity with CMS/Medicare provider enrollment or PECOS access, Knowledge of HIPAA, and internal audit requirements.

Required Qualifications

• Strong organizational skills are required and detail oriented.
• Works well within defined deadlines.
• Proficiency with Excel, word processing, and Payor databases.
• Clear verbal and written communication.
• Solid grammar, spelling, and punctuation skills.
• Basic business math competency.
• Analytical and critical thinking ability.
• Discretion in handling confidential information.
• Microsoft Office.
• Completion of an eQIP background investigation.
• Successful credit check.