Systems & Operations Coordinator

Responsibilities

• Serve as a go-to resource for staff with system-related questions and issues.
• Manage and track incoming requests across systems and tools.
• Troubleshoot day-to-day issues and coordinate resolution with internal teams, vendors, or Parks IT as needed.
• Support onboarding and offboarding processes, including system access and account management.
• Support administration of Google Workspace and other organizational systems.
• Support Google Workspace user setup, access management, licensing, and troubleshooting.
• Cookbook laptop and mobile device setup, assignment, and support.
• Support management of organizational systems, permissions, and user access.
• Support administration of cybersecurity and endpoint protection tools.
• Aid with Salesforce reporting, ticket management, data cleanup, testing, and user support.

Qualifications

• 3-5 years of experience in operations, systems support, IT support, or a related field
• Strong organizational skills and attention to detail
• Comfortable learning and working across multiple systems and tools
• Ability to manage multiple tasks and follow through independently
• Strong communication skills and ability to work across teams
• Demonstrated ability to manage work independently and follow through without close supervision