System Technology Specialist / Automation engineer

COMPENSATION: $85k-$95k

About the role

Provide advanced technical support to local service organizations and customers in electrical, electronic, automation, and mechanical aspects of SIG filling line equipment. This role focuses on troubleshooting, diagnostics, and system optimization, ensuring high equipment performance and customer satisfaction. Additionally, the position contributes to installation, commissioning, and continuous improvement projects, acting as a second-level support expert for field teams and service professionals.

Responsibilities

• Deliver 2nd level technical support to Service Account Managers (SAMs) and Field Service Engineers (FSEs).
• Provide troubleshooting guidance and resolve complex system and automation issues.
• Conduct claim analysis and identify root causes for technical failures.
• Support installation, commissioning, and startup of equipment in collaboration with project teams.
• Develop and maintain technical documentation and support materials.
• Deliver remote technical support to customers and internal stakeholders.
• Work with PLC systems (Siemens, Allen-Bradley, Schneider) to support programming and system functionality.
• Assist in equipment upgrades, including installation of rebuilding kits and restoring production operations.
• Ensure high levels of customer satisfaction through effective problem resolution and service quality.

Requirements

• Bachelor’s degree in electrical engineering, Automation, Control Systems, or a related technical field.
• Proven experience in automation technology and technical service environments.
• Strong knowledge of PLC systems such as Siemens, Schneider, and Allen-Bradley.
• Solid understanding of electrical, mechanical, and control system principles.
• Advanced proficiency in Microsoft systems and MS Office tools.
• Strong troubleshooting, analytical, and problem-solving skills.
• Effective communication skills; advanced English required (Spanish is a plus).
• Relevant technical experience (6–10 years in technical roles).
• Customer-oriented mindset with strong focus on quality, results, and continuous improvement.

Benefits

• Generous eligibility healthcare & life insurance for you and qualified dependents.
• 401K Retirement matching reimbursement.
• Vacation & PSL.
• Paid Holidays.
• Performance Bonus.
• Opportunity to partially work from home.
• Personal development opportunities, trainings, and coaching from senior team members.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.